Communications & Services

Daniel Leonard made this Freedom of Information request to Manchester University NHS Foundation Trust as part of a batch sent to 14 authorities

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Response to this request is long overdue. By law, under all circumstances, Manchester University NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Manchester University NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOI (R0A) Manchester University NHS FT, Manchester University NHS Foundation Trust

Dear Mr Leonard,

We are writing to acknowledge receipt of your request for information under the Freedom of Information Act 2000. 

Your request has been assigned the following reference number FOI 873-21  and we would be grateful if you could quote this reference number in any future correspondence relating to your request.

The Trust is facing an unprecedented challenge due to the Covid-19 pandemic and resources are being diverted away from usual compliance or information governance work. This means your request for information may be delayed.  We apologise for any inconvenience this may cause, however we do remain committed to responding to your request and will respond as soon as we are able.

We will endeavour to respond to your request at the earliest opportunity, subject to the following constraints:-

The Freedom of Information Act 2000 defines a number of exemptions, which may prevent the release of the information you have requested.  If any of the exemption categories apply, the information will not be released to you and we will advise you accordingly, including your rights of appeal.

Further information is also available from the Information Commissioner at:-
Information Commissioner’s Office
Wycliffe House
Water Lane
Telephone: 0303 123 1113
If you require any further information regarding your request please do not hesitate to contact us.

Yours sincerely,

FOI Team
Manchester University NHS Foundation Trust
3rd Floor, Cobbett House
Oxford Road
M13 9WL

T: 0161 701 0375
E: [MFT request email]

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