Communications & Services

Daniel Leonard made this Freedom of Information request to Leeds Teaching Hospitals NHS Trust as part of a batch sent to 14 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Dear Leeds Teaching Hospitals NHS Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

INFORMATIONGOVERNANCE (LEEDS TEACHING HOSPITALS NHS TRUST), Leeds Teaching Hospitals NHS Trust

Dear Sir/Madam

We acknowledge receipt of your e-mail requesting information from the Trust under the provisions of the Freedom of Information Act 2000 ("the Act"). Please note that whilst the Trust strives to be open and is normally able to satisfy requests in full, the right of access is not absolute and we may therefore have to refuse queries, either in full or in part, on the basis of the exemptions (for example, in cases where disclosure would breach patient confidentiality, or put people in danger). All such decisions will be made, and fully justified, in accordance with the law.

We are required under the Act to respond to valid queries no later than the twentieth working day following receipt. Your request was received on 29/11/2021 , which means our deadline for response calculates to 29/12/2021. If we are able to respond to you sooner than this, we will do so.
Should you have any queries or concerns in the meantime, please contact us directly using the e-mail address below - quoting reference number 2021-0733

Please note: if, having fully considered your request, we reasonably require further information in order to respond, we will request this from you by e-mail as soon as possible. In all such cases, the above timescales will be disregarded and the 20 working day clock shall instead begin once we have received the necessary clarification. There shall be no duty for us to comply with your request until we receive this information from you.

Kind Regards,
Lorna

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INFORMATIONGOVERNANCE (LEEDS TEACHING HOSPITALS NHS TRUST), Leeds Teaching Hospitals NHS Trust

1 Attachment

Dear Mr Leonard
 
Please find attached herewith a response to your Freedom of Information
query.
 
Kind regards

Lorna

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