Communications & Services

Daniel Leonard made this Freedom of Information request to King's College Hospital NHS Foundation Trust as part of a batch sent to 14 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was refused by King's College Hospital NHS Foundation Trust.

Dear King's College Hospital NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOI (KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST), King's College Hospital NHS Foundation Trust

Dear Mr Leonard,

 

I am writing to confirm receipt of your request under the Freedom of
Information Act 2000 (the Act), dated Monday 29 November 2021.

 

Please include the FoI reference number given in the subject line of this
email if contacting the FoI office.

 

In accordance with the Act, we aim to respond to your request within
twenty working days of receipt. If it becomes clear that provision of the
information you have asked for is likely to take longer than twenty
working days, I will let you know and give you an expected timescale.

 

Certain categories of information are exempt from the general right of
access provided by the Act. Should your request be deemed to relate to any
exempt information, I will advise you accordingly.

 

As a public authority, the Trust may charge a fee for the information
requested. Any fees are calculated in accordance with the regulations
issued under the Act. If your request generates a fee payment, I will
inform you at the earliest opportunity and provide an estimation of costs.

 

Please let me know if you require more details or further clarification.
You can find out more about the Act and other information resources
released by the Trust on our website at: [1]www.kch.nhs.uk

 

Kind Regards

 

Freedom of Information Officer

King's College Hospital NHS Foundation Trust, Denmark Hill, SE5 9RS

020 3299 9000

[2][King's College Hospital NHS Foundation Trust request email]

 

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FOI (KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST), King's College Hospital NHS Foundation Trust

1 Attachment

Dear Mr Leonard,

 

Further to your request under the Freedom of Information Act 2000 (the
Act) dated Monday 29 November 2021, I am writing to confirm the
information that the Trust does and does not hold. 

 

The text of your request is repeated on the attached document, together
with the Trust’s response.

 

You can find out more about the Act and other information resources
released by the Trust on our website at: [1]www.kch.nhs.uk

 

If you are dissatisfied with the Trust’s response, you may appeal to us in
the first instance.  For contact details and a copy of our FOI appeal
process, please see our website or email us at [2][King's College Hospital NHS Foundation Trust request email]

 

If you remain dissatisfied, you have the right under section 50 of the Act
to apply to the Information Commissioner to seek resolution to the
matter.  Further details can be found on their website at
[3]www.ico.org.uk  

I hope this fulfils your request and we would welcome you feedback on our
FOI service. Please take the time to complete our Customer Satisfaction
Survey which is available online at the following link:

 

[4]http://www.surveymonkey.com/s/D28MWWQ

 

Kind regards,

 

Freedom of Information Officer

King's College Hospital NHS Foundation Trust, Denmark Hill, SE5 9RS

020 3299 9000

[5][King's College Hospital NHS Foundation Trust request email]

 

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