Communications & Services

Daniel Leonard made this Freedom of Information request to Guy's and St Thomas' NHS Foundation Trust as part of a batch sent to 14 authorities

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The request was successful.

Dear Guy's and St Thomas' NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

:FOI, Guy's and St Thomas' NHS Foundation Trust

Dear Sir/Madam,

Further to your request, made under the Freedom of Information Act 2000. The Royal Brompton and Harefield Clinical Group have received your request and will respond within 20 working days.

Your request has been allocated the reference number 100647. If you have any queries in relation to your request, please quote this reference number.

Yours sincerely,

FOI Department

Royal Brompton and Harefield Hospitals
Part of Guy’s and St Thomas’ NHS Foundation Trust

If you are unhappy in any respect, with the way in which your request has been handled, you can request an internal review by writing, by email or letter, to Royal Brompton Hospital, Britten Wing, Sydney Street, London SW3 6NP: [email address] Tel: 020 7352 8121.

If you are dissatisfied with our response, you can apply to the Information Commissioner, who will consider whether the Trust has complied with its obligations under the Act, and can require the Trust to remedy any problems. You can find out more about how to do this, and about the Act in general, on the Information Commissioner’s website at:www.informationcommissioner.gov.uk. Complaints to the Information Commissioner should be sent to: FOI/EIR Complaints Resolution, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

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:FOI, Guy's and St Thomas' NHS Foundation Trust

Dear Sir/Madam,

Thank you for your e-mail. Given the current situation with the second surge of the coronavirus (Covid-19) outbreak we are taking steps to protect our patients, staff and any visitors. This means we have very limited resources to respond to requests for information and ask that you consider the following before making a request.

If you are making a Freedom of Information request please consider if this is vital at this point in time and if you can cancel or delay asking for information until we have returned to normal service. If your request is essential please consider requesting the minimum information possible. We are unlikely to be able to respond in a timely manner as the majority of requests are answered by the clinical and operational staff within the various departments in the Trust. These are often the same staff who are busy dealing with patient care, directly treating and managing Covid-19 patients or are supporting these staff and the service in the care of patients.

Please let us know if you have any further queries or information related to this request. Our reference number for the request is FOI 100647; please quote this on all correspondence.

Thank you for your consideration. If you have any further queries, please contact the Information Governance department at [email address].

Yours faithfully,

Freedom of Information Team
Guy’s and St Thomas’ NHS Foundation Trust
[Guy's and St Thomas' NHS Foundation Trust request email]

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:FOI, Guy's and St Thomas' NHS Foundation Trust

1 Attachment

Dear Sir/Madam,

Thank you for your request for information under the Freedom of Information Act 2000. Please find attached our response to your request.

Yours sincerely,

Freedom of Information Team
Guy’s and St Thomas’ NHS Foundation Trust
[Guy's and St Thomas' NHS Foundation Trust request email]

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1 Attachment

Dear Daniel Leonard

 

Please see attached our response to your FOI request.

 

Yours sincerely

 

FOI Department

Royal Brompton & Harefield Hospitals

 

 

 

 

 

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