Communications & Services

Daniel Leonard made this Freedom of Information request to Greater Glasgow NHS Board as part of a batch sent to 14 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Dear Greater Glasgow NHS Board,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOI BOARD HQ, Greater Glasgow NHS Board

Dear Mr Leonard

 

Freedom of Information (Scotland) Act 2002

FOI Request: Our ref 17483 : Telephony systems etc : Acknowledgement

 

We refer to your request for information, shown below in your email.

 

Your enquiry is being treated under our procedures for responding to
requests for information under the Freedom of Information (Scotland) Act
2002.

 

We are dealing with your request and will endeavour to reply to you within
20 working days.  If you wish to know how matters are proceeding with your
request, please do not hesitate to contact us quoting our reference 17483.

 

Yours sincerely,

Kay Dougans

 

Freedom of Information Officer

NHS Greater Glasgow and Clyde

Corporate HQ

J B Russell House

Gartnavel Royal Hospital Campus

1055 Great Western Road

Glasgow G12 0XH

 

[1][NHS Greater Glasgow and Clyde request email]

 

[2][email address]

 

 

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FOI BOARD HQ, Greater Glasgow NHS Board

4 Attachments

Dear Mr Leonard

 

Freedom of Information (Scotland) Act 2002

FOI Request: Our ref 17483 : Telephony systems etc : Response

 

Further to your request for information received on 29 November 2021, I am
now able to provide a response on behalf of NHS Greater Glasgow and Clyde
(NHSGGC).

 

This is attached together with information that describes your right to
request a review and subsequently to appeal to the Scottish Information
Commissioner, if you are dissatisfied with our response or our handling of
your request.

 

I hope this is helpful but if you require further advice and assistance
under the Act, please contact me at the details below.

 

Yours sincerely

Kay Dougans

 

Freedom of Information Officer

NHS Greater Glasgow and Clyde

Corporate HQ

J B Russell House

Gartnavel Royal Hospital Campus

1055 Great Western Road

Glasgow G12 0XH

 

[1][NHS Greater Glasgow and Clyde request email]

 

[2][email address]

 

***WORKING REMOTELY***

 

From: Dougans, Kay On Behalf Of FOI BOARD HQ
Sent: 29 November 2021 15:12
To: [3][FOI #811174 email]
Subject: FOI Request: Our ref 17483 : Telephony systems etc :
Acknowledgement

 

Dear Mr Leonard

 

Freedom of Information (Scotland) Act 2002

FOI Request: Our ref 17483 : Telephony systems etc : Acknowledgement

 

We refer to your request for information, shown below in your email.

 

Your enquiry is being treated under our procedures for responding to
requests for information under the Freedom of Information (Scotland) Act
2002.

 

We are dealing with your request and will endeavour to reply to you within
20 working days.  If you wish to know how matters are proceeding with your
request, please do not hesitate to contact us quoting our reference 17483.

 

Yours sincerely,

Kay Dougans

 

Freedom of Information Officer

NHS Greater Glasgow and Clyde

Corporate HQ

J B Russell House

Gartnavel Royal Hospital Campus

1055 Great Western Road

Glasgow G12 0XH

 

[4][NHS Greater Glasgow and Clyde request email]

 

[5][email address]

 

 

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