Communications & Services
Dear West Mercia Police,
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?
Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
CRM
Do you use a CRM platform within your organisation?
What CRM platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a CRM in the contact centre?
What platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a knowledge base / knowledge management platform? What platform is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
Yours faithfully,
Daniel Leonard
Dear Mr Leonard
FREEDOM OF INFORMATION REQUEST REFERENCE NO: 125548
I write in connection with your request for information which was received
on 19^th October 2021. Your request will now be considered in accordance
with the Freedom of Information Act 2000 (“the Act”).
We will aim to provide a response to your request within 20 working days
as stipulated by the Act. Please note that there may be unavoidable delays
when making information rights requests during the COVID-19 pandemic. We
are triaging and addressing requests in the following order: Subject
access and then FOI requests. Every effort will be made to meet our
statutory timescales for responding. Thank you for your understanding.
There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you. If you chose not to make payment then your request will be
withdrawn.
Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.
Should you have any further enquiries concerning this matter, please
contact the Information Compliance Unit quoting the reference number
above.
Yours sincerely
S Biddle
Information Compliance Officer | Information Compliance Unit | West
Mercia Police
Hindlip Hall Police Headquarters, Hindlip Hall, Worcester, WR3 8SP
Direct Dial: 01905 331565 Ext. 7772565
Team email: [1][email address]
[2]Email Sign Off
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sender immediately by return email. Internet email is not a secure medium
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necessarily represent those of West Mercia Police. All email activity may
be may be monitored, recorded and retained by West Mercia Police in
accordance with relevant legislation.
Please be aware that all information provided to West Mercia Police will
be held and treated in confidence in accordance with the Data Protection
Act 2018. It may be shared with other Force departments. Personal
information may also be used for statistical purposes, for fraud and crime
prevention and may be checked with/disclosed to regulatory bodies. The
information provided may be held electronically and/or in paper form and
will be kept secure at all times. Your personal data will be processed for
the performance of tasks carried out in the public interest or in the
exercise of the Police’s official authority and to comply with legal
obligations.
References
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1. mailto:[email address]
Dear Mr Leonard
FREEDOM OF INFORMATION REQUEST REFERENCE NO: 125548
I write in connection with your request for information received on 19^th
October 2021 2021.
In order to be able to respond to your request I require further
information from you.
With regards to:
How many employees do you have overall within your organisation?
Please would you clarify:-
Can you confirm if special constables, contractors and volunteers are
required or just officers and staff?
After receiving your reply, your request will then be considered and you
will receive the information requested within the statutory timescale of
20 working days as defined by the Freedom of Information Act 2000, subject
to the information not being exempt or containing a reference to a third
party.
However, if the requested additional information has not been received by
16^th November 2021 I will assume you no longer wish to proceed with this
request and will treat it as withdrawn.
There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you. If you chose not to make a payment then your request will remain
unanswered.
Should you have any further enquiries concerning this matter, please write
or telephone the Information Compliance Unit quoting the reference number
above.
Yours sincerely
S Biddle
Information Compliance Officer | Information Compliance Unit | West
Mercia Police
Hindlip Hall Police Headquarters, Hindlip Hall, Worcester, WR3 8SP
Direct Dial: Working from home Ext. Working from home
Team email: [1][email address]
[2]Email Sign Off
You can report non-urgent crime via our website. Always dial 999 in an
emergency.
Please visit our website for information or assistance, or follow our
social media accounts for police news in your area.
This email may contain information that is privileged, sensitive, or
otherwise protected from disclosure. Any unauthorised use, disclosure,
copying or alteration of this email is strictly forbidden without express
authorisation from West Mercia Police. This email is intended for the
recipient(s) only; please notify the sender immediately if received in
error. Email activity is regularly monitored, including the content.
Internet email is not to be treated a secure means of communication.
Expressed views or opinions do not necessarily represent those of West
Mercia Police.
This email and any attachments may contain information that is
confidential, privileged, sensitive, or otherwise protected from
disclosure. Its unauthorised use, disclosure, storage or copying is not
permitted. If received in error, please destroy all copies and notify the
sender immediately by return email. Internet email is not a secure medium
of communication. Any views or opinions expressed in this email do not
necessarily represent those of West Mercia Police. All email activity may
be may be monitored, recorded and retained by West Mercia Police in
accordance with relevant legislation.
Please be aware that all information provided to West Mercia Police will
be held and treated in confidence in accordance with the Data Protection
Act 2018. It may be shared with other Force departments. Personal
information may also be used for statistical purposes, for fraud and crime
prevention and may be checked with/disclosed to regulatory bodies. The
information provided may be held electronically and/or in paper form and
will be kept secure at all times. Your personal data will be processed for
the performance of tasks carried out in the public interest or in the
exercise of the Police’s official authority and to comply with legal
obligations.
References
Visible links
1. mailto:[email address]
Dear Information Compliance,
For clarificaton please outline the administrative employee count of the organisation.
Yours sincerely,
Daniel Leonard
Dear Mr Leonard,
FREEDOM OF INFORMATION REQUEST REFERENCE NO: 125548
Your request for information has been closed as we did not hear back from
you.
Please advise if you would like to resubmit this and we will open a new
request for you.
If you do resubmit, in relation to the clarification, we have staff split
into the following categories: (1) Police officers, (2) police staff
(including PCSOs), (3) Special Constables, (4) volunteers, (5)
contractors. We do not categorise staff in relation to administrative
roles that they may undertake. We can therefore provide a total count of
all staff or some of the categories identified.
Kind regards,
David
David Cole
Information Compliance Supervisor | Information Compliance Unit | West
Mercia Police
PO Box 55, West Mercia Police Headquarters, Hindlip Hall, Worcester, WR3
8SP
Direct dial: 01905 331785 | Ext. 7772785
Team email: [1][email address]
[2]Email Sign Off
You can report non-urgent crime via our website. Always dial 999 in an
emergency.
Please visit our website for information or assistance, or follow our
social media accounts for police news in your area.
This email may contain information that is privileged, sensitive, or
otherwise protected from disclosure. Any unauthorised use, disclosure,
copying or alteration of this email is strictly forbidden without express
authorisation from West Mercia Police. This email is intended for the
recipient(s) only; please notify the sender immediately if received in
error. Email activity is regularly monitored, including the content.
Internet email is not to be treated a secure means of communication.
Expressed views or opinions do not necessarily represent those of West
Mercia Police.
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