Communications & Services
Dear Sussex Police,
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?
Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
CRM
Do you use a CRM platform within your organisation?
What CRM platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a CRM in the contact centre?
What platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a knowledge base / knowledge management platform? What platform is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
Yours faithfully,
Daniel Leonard
Date: 19/10/21
Our Ref: FOI 3435/21
Email : [email address]
Dear Mr. Leonard,
Thank you for your Freedom of Information request which was received by
Sussex Police.
This request will be dealt with under the terms of the Freedom of
Information Act 2000 and you should receive a response within the
statutory timescale of 20 working days as defined by the Act. In some
circumstances Sussex Police may be unable to achieve this deadline. You
will be informed at the earliest opportunity if this is the case.
Please note, every effort is being made to comply with the statutory
deadline but on occasions this may not be possible – we apologise for the
inconvenience this may cause.
Kind regards,
FOI Team.
Sussex Police HQ
Lewes
BN7 2DZ
You can report crime and incidents online at
[1]https://www.sussex.police.uk/report-online
We want to know your views - see what’s new and give us your feedback and
suggestions at [2]www.sussex.police.uk
If you have received this message in error, please contact the sender as
soon as possible - you may not copy it, or make use of any information
contained in it for any purpose, or disclose its contents to any other
person. Messages sent and received by Sussex Police are not private and
may be the subject of monitoring.
References
Visible links
1. https://www.sussex.police.uk/report-online
2. http://www.sussex.police.uk/
Dear Mr. Leonard,
Thank you for your FOI request.
We would like to inform you that unfortunately we are unlikely to respond
to your FOI request within the 20 Day time limit.
We would like to apologise for any inconvenience caused and we will
endeavour to provide you a response as soon as possible.
Kind regards,
FOI Team.
You can report crime and incidents online at
[1]https://www.sussex.police.uk/report-online
We want to know your views - see what’s new and give us your feedback and
suggestions at [2]www.sussex.police.uk
If you have received this message in error, please contact the sender as
soon as possible - you may not copy it, or make use of any information
contained in it for any purpose, or disclose its contents to any other
person. Messages sent and received by Sussex Police are not private and
may be the subject of monitoring.
References
Visible links
1. https://www.sussex.police.uk/report-online
2. http://www.sussex.police.uk/
FOI REF 3435/21
Dear Mr. Leonard,
Freedom of Information
I refer to your request for information which may be held by Sussex
Police.
Please find enclosed a letter and report.
Kind regards,
FOI Team.
DPU, 3rd Floor Pevensey Block
Sussex Police HQ
BN7 2DZ
Tel: 01273 470101
You can report crime and incidents online at
[1]https://www.sussex.police.uk/report-online
We want to know your views - see what’s new and give us your feedback and
suggestions at [2]www.sussex.police.uk
If you have received this message in error, please contact the sender as
soon as possible - you may not copy it, or make use of any information
contained in it for any purpose, or disclose its contents to any other
person. Messages sent and received by Sussex Police are not private and
may be the subject of monitoring.
References
Visible links
1. https://www.sussex.police.uk/report-online
2. http://www.sussex.police.uk/
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