Communications & Services
Dear Police Service of Northern Ireland,
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?
Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
CRM
Do you use a CRM platform within your organisation?
What CRM platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a CRM in the contact centre?
What platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a knowledge base / knowledge management platform? What platform is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
Yours faithfully,
Daniel Leonard
Thank you for contacting the PSNI’s Corporate Information Branch.
As PSNI is facing unprecedented challenges owing to the coronavirus
(Covid-19) pandemic we will not be able to respond to your requests or
queries in a timely fashion. Please accept our apologies for this delay
and we would ask for your understanding at this time. When we are in a
position to respond to your enquiry/request we will do so.
Thank you,
Corporate Information Branch
PSNI
This e-mail has been marked OFFICIAL [PUBLIC];
19th October 2021
Dear Mr. Leonard,
FREEDOM of INFORMATION ACT 2000
I write in connection with your request for information dated 19th October
2021 which was received by the Police Service of Northern Ireland (PSNI)
on 19th October 2021. I note you seek access to the following
information:
Contract Details
This request will be dealt with under the terms of the Freedom of
Information Act 2000. A response should be sent to you within 20 working
days however I would like to advise you that PSNI are currently
experiencing a delay in the processing of requests and we aim to respond
to your request as soon as possible.
If your request is unclear and clarification is required the 20 day
legislative time limit dictated by the Freedom of Information Act 2000
will be stopped until we receive clarification of your request. The ICO
guidance at paragraph 40 of the link below sets out that the clock begins
anew the day after the clarification is received. It states
“If the requester subsequently provides enough detail to enable the
authority to identify and locate the information, then the authority must
respond to the clarified request within a new 20 working day time limit
with the ‘clock’ starting the day after it receives the required
clarification.”
The link for this is:
[1]https://ico.org.uk/media/for-organisatio...
In the event where the cost of complying with the request would exceed the
“appropriate level”, which is fixed at £450, as stated in the Freedom of
Information Regulations 2004, it is the policy of the PSNI to close the
request. You will however be notified of this decision and given an
opportunity to refine and resubmit the request.
If your request requires either full or partial transference to another
public authority in order to answer your query, again, you will be
notified.
If you have any queries regarding your request please write to the
Corporate Information Branch vie email or the address below. Please
remember to quote the reference number listed above in any future
communications with the Corporate Information Branch.
If you are dissatisfied in any way with the handling of your request, you
have the right to request a review. You should do this as soon as
possible, or in any case within two months of the date of issue of this
letter. In the event that you require a review to be undertaken, you can
do so by writing to the Head of Corporate Information Branch, PSNI
Headquarters, 65 Knock Road, Belfast, BT5 6LE or by emailing
[email address].
If, following an Internal Review carried out by an independent decision
maker, you remain dissatisfied with the handling of your request, you may
make a complaint to the Information Commissioner’s Office, under Section
50 of the Freedom of Information Act, and ask that they investigate
whether the PSNI has complied with the terms of the Freedom of Information
Act. You can write to the Information Commissioner at ‘Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF’, or use the ICO self-service portal available at
[2]http://www.ico.org.uk/make-a-complaint/o...
In most circumstances, the Information Commissioner will not investigate a
complaint unless an internal review procedure has been carried out
however, the Commissioner has the option to investigate the matter at
their discretion.
Yours sincerely,
Chris
FOI Decision Maker
Corporate Information Branch
PSNI HQ Brooklyn
References
Visible links
1. https://ico.org.uk/media/for-organisatio...
2. http://www.ico.org.uk/make-a-complaint/o...
This e-mail has been marked OFFICIAL [PUBLIC];
Subject: FOI-2021-02488
6th December 2021
Dear Mr. Daniel Leonard,
FREEDOM of INFORMATION ACT 2000
I write in connection with your request for information dated 19th October
2021 which was received by the Police
Service of Northern Ireland on 19th October 2021 concerning:
Contract Details
Please find attached response to your request.
Yours sincerely,
Stephen
02890700164
FOI Decision Maker
Corporate Information Branch
PSNI HQ Brooklyn
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