Communications & Services
Dear Norfolk Constabulary,
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?
Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
CRM
Do you use a CRM platform within your organisation?
What CRM platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a CRM in the contact centre?
What platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a knowledge base / knowledge management platform? What platform is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
Yours faithfully,
Daniel Leonard
During the Coronavirus (COVID-19) pandemic our practices may not meet our usual response times and it may take longer for us to respond to your requests. We will continue to work normally as far as we can, but, as the situation continues to develop, the focus of the team may need to be diverted to the most important aspects of work, which may place unavoidable strain on our resources that we cannot avoid.
Due to the current volume of work, we are unable to provide individual responses regarding updates on requests. We ask that you please bare with us during this extraordinary period and we will endeavour to provide final disclosures to you as soon as possible.
Dear Mr Leonard
Our Ref: FOI 003538/21
Please accept this email as confirmation that your request for information
has been received.
Your request will now be considered and you will receive a response within
the statutory timescale of 20 working days as defined by the Act, subject
to the information not being exempt or containing a reference to a third
party. We aim to provide you with a response by 16 November 2021.
A full copy of the Freedom of Information legislation is available online
via the website: http://www.legislation.gov.uk/ukpga/2000...
Should you need to discuss this further please contact us on the details
above.
Yours sincerely,
Kath Edwards
Freedom of Information Researcher
Norfolk Constabulary
OCC, Jubilee House, Falconer's Chase,
Wymondham, Norfolk, NR18 0WW.
Tel: 01953 425699 x 2804
4^th November 2021
Dear Mr Leonard,
Our Ref: FOI 003538/21
Please find a PDF document attached in response to your request for
information from Norfolk Constabulary.
This is to inform you that all information relating to your request has
been collated and my response is attached. This request is now complete
and shall be closed immediately.
Should any further information be requested regarding this topic, a
separate request will need to be submitted.
I would like to take this opportunity to thank you for your interest in
Norfolk Constabulary.
Yours sincerely,
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|Amanda Gibson |
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|Freedom of Information Decision Maker |
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|Norfolk Constabulary |
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|OCC, Jubilee House, Falconer's Chase, |
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|Wymondham, Norfolk, NR18 0WW. |
| |
|Tel: 01953 425699 x 2803 |
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|[mobile number] |
| |
|[1]www.norfolk.police.uk |
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