Dear National Police Chiefs' Council,
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM platform within your organisation?
What CRM platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a CRM in the contact centre?
What platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a knowledge base / knowledge management platform? What platform is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
Date Received: 19/10/2021
FREEDOM OF INFORMATION REQUEST REFERENCE NUMBER: 416/2021
The following request for information under the Freedom of Information Act was received by NPCC on the date listed above.
Your request will be considered in accordance with the legislation and you will receive a response within the statutory timescale of 20 working days, subject to the provisions of the Act. In the unlikely event that NPCC is unable to meet the 20 working day deadline, you will be informed as soon as possible and given a revised time-scale for response.
If your request requires full or partial transference to another public authority, you will be informed. Should you have any further enquiries concerning this matter, please write quoting the reference number above.
On behalf of and supporting:
NPCC Freedom of Information Officer & Decision Maker
National Police FOI & DP Central Referral Unit (NPFDU)
NB: Non-work day Friday
Thank you for your request below. I am aware that you have sent this request to multiple forces, local councils and NHS foundations via WDTK.
The National Police Chiefs’ Council (NPCC) is not structured like a territorial force and is primarily a strategic and policy level body, which brings police forces in the UK together to help policing coordinate operations, reform, improve and provide value for money. More information on the NPCC can be found below.
Many of your questions will therefore not be applicable to the NPCC - i.e those re a contact centre, CRM and job roles. Please let me know if you wish to re submit your request without these questions. If I do not receive a response from you before 16/11/21 I will infer your intention to withdraw your request and considered this matter closed.
NB: Non-work day Tuesday
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