Communications & Services

The request was successful.

Dear Metropolitan Police Service (MPS),

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?

Do you use a CRM platform within your organisation?
What CRM platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a CRM in the contact centre?
What platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?

Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

Metropolitan Police Service (MPS)

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Metropolitan Police Service (MPS)

1 Attachment

Dear Sir,

Please see the attached in respect of your recent information request.
Our ref: 01/FOI/21/021608

Thank you.

Kind regards,

Data Office Triage Team | Information Rights Unit
Strategy & Insight | Strategy & Governance | METHQ | Metropolitan Police Service
Email: [email address]
Address: Information Rights Unit, PO Box 313, SIDCUP DA15 0HH

Not Suitable for Publication:
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show quoted sections

Cyclops on behalf of Paul Mayger, Metropolitan Police Service (MPS)

2 Attachments


      Official Sensitive


Information Rights Unit
PO Box 313
DA15 0HH


Email: [1][the Met request email]




Your ref:
Our ref: 01/FOI/21/021608







Dear Mr Leonard


Freedom of Information Request Reference No: 01/FOI/21/021608


Please see the attached in respect of your Freedom of Information request
referenced above.


Yours sincerely



Paul Mayger



      Official Sensitive


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