Communications & Services
Dear Independent Office for Police Conduct,
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?
Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
CRM
Do you use a CRM platform within your organisation?
What CRM platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a CRM in the contact centre?
What platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a knowledge base / knowledge management platform? What platform is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
Yours faithfully,
Daniel Leonard
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Dear Mr Leonard
Thank you for your email requesting information. This is being considered under the Freedom of Information Act 2000 (FOIA). We will now consult with the relevant department to gather the response to your request.
We propose to respond to you on or before the 16 November 2021 in line with the timescales prescribed by the FOIA.
While we are aiming to complete your request within that timeframe, it is possible that our response will be delayed as a result of our current working arrangements under the COVID-19 outbreak. We will keep you updated should we be unable to respond by the due date.
If you have any questions about this request please contact us. Please remember to quote reference number 5023075 in any future correspondence about this matter.
Yours sincerely
Freedom of Information & Data Protection Team
Independent Office for Police Conduct
PO Box 473
Sale
M33 0BW
0300 020 0096
www.policeconduct.gov.uk
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Dear Mr Leonard
Please find attached our response to your request. Please quote our request reference 5023075 in any further correspondence.
Yours sincerely
Freedom of Information & Data Protection Team
Independent Office for Police Conduct
PO Box 473
Sale
M33 0BW
0300 020 0096
www.policeconduct.gov.uk
Follow us on Twitter at: @policeconduct
Find out how we handle your personal data.
The IOPC is proud to have achieved Customer Service Excellence accreditation
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