Your e-mail has been forwarded to the Public Access Office which now
provides a gateway relating to requests for access to police information
and related enquiries.  This includes requests/enquiries in connection
with the Data Protection Act 1998 and Freedom of Information Act 2000. 
You will receive a response in due course.
 

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Dear Mr Leonard,

FREEDOM OF INFORMATION REQUEST REFERENCE NO: HC/2711/21

The following request for information under the Freedom of Information Act
was received by the Public Access office at Hampshire Constabulary on the
date listed above:

Please confirm the manufacturer of your telephony system(s) that are
currently in place

When was the installation date of your telephony equipment?

When is your contract renewal date?

Who maintains your telephony system(s)?

Please confirm the value of the initial project

Please confirm the total ongoing annual spend on telephony

Please confirm the annual support cost for your telephony system

Do you use Unified Communications or Collaboration tools , if so which
ones?

Contact Centre

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

When is your contract renewal date?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

How many contact centre agents do you have?

Do agents work from home? Or just your offices?

CRM 

Do you use a CRM platform within your organisation?  

What CRM platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/
Granicus)? 

Do you use a CRM in the contact centre? 

What platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/
Granicus)?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Connectivity and Network Services

Who provides your WAN and internet connectivity and the annual spend on
each

Have you , or do you plan to deploy SD Wan services

Have you got SIP trunks, if so who from and confirm annual spend

Please confirm who provides your LAN, WIFI and Security infrastructure

Please confirm your annual spend on each

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

Organisation

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

• CIO / IT Director

• Head of IT

• Head of Digital Transformation

• Head of Customer services

Your request will be considered in accordance with the legislation and you
will receive a response within the statutory timescale of 20 working days,
subject to the provisions of the Act.  In the unlikely event that
Hampshire Constabulary is unable to meet the 20 working day deadline, you
will be informed as soon as possible and given a revised time-scale for
response.

To be accepted, any clarification(s) to your request must be submitted in
writing directly to the Public Access team at Hampshire Constabulary. 

If your request requires either full or partial transference to another
public authority, you will be informed.  Should you have any further
enquiries concerning this matter, please write to Public Access quoting
the reference number above.

Kind Regards

Sue Adcock | Public Access Assistant

Joint Information Management Unit | Hampshire Constabulary & Thames Valley
Police

Address: Hampshire Constabulary, Mottisfont Court, Tower Street,
Winchester, Hampshire SO23 8ZD.

Information Management Helpdesk:

Hampshire :[1][email address]

Thames Valley: [2][email address]

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References

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1. mailto:[email address]
2. mailto:[email address]

Nuala Richman | Public Access Officer

Joint Information Management Unit | Hampshire Constabulary & Thames
Valley Police

Address Hampshire Constabulary, Mottisfont Court, Tower Street,
Winchester, Hampshire, SO23 8ZD

Information Management Helpdesk:

Hampshire    [1][email address]

Thames Valley   [2][email address]

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References

Visible links
1. mailto:[email address]
2. mailto:[email address]