Thank you for contacting the Office of Police and Crime Commissioner.

Please see the following information to understand how we will manage your
query.

Please note that this email address should not be used to report crimes or
incidents, please use the link below, or dial 101 or in an emergency 999.

[1]https://www.bedfordshire.police.uk/repor...

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|General Enquiries |
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If your message contains a general enquiry, is specific to a particular
topic, or raises an issue that you think the Commissioner ought to be
aware of, you will receive a response within seven working days. You may
also find some, or all of the information you require on our website:

[2]https://www.bedfordshire.pcc.police.uk/

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|Complaints |
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Bedfordshire Police deal with all complaints against police officers below
the rank of Chief Constable, as well as all police staff and the Special
Constabulary.  For matters that can be resolved quickly, a supervisor can
usually deal with your complaint.  You can contact Bedfordshire police
using this link:

[3]https://www.bedfordshire.police.uk/repor...

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|Requests under the Freedom of Information Act 2000 |
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Please note if your query is under the Freedom of Information Act it will
receive a response as quickly as possible. We aim to respond to you fully
or update you on progress within 20 working days.

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Dear Mr Leonard,

Thank you for the below request, I will be in touch in due course with your response. Please be advised that some of the information you require which I have listed in this email below is not held by this office and should be requested from Bedfordshire Police Force at: [email address]

Telephony and UC/ Collaboration

Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre

Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?

CRM

Do you use a CRM platform within your organisation?
What CRM platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?
Do you use a CRM in the contact centre?
What platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/ Granicus)?

Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Kind regards,

Bethany Coles
Compliance and Commissioning Officer
Office of the Police and Crime Commissioner for Bedfordshire

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Dear Mr Leonard,

REQUEST UNDER THE FREEDOM OF INFORMATION ACT 2000       

We write in connection with your request for information received on 19^th
October 2021 and note that you seek access to the following information:

Telephony and UC/ Collaboration

Please confirm the manufacturer of your telephony system(s) that are
currently in place

When was the installation date of your telephony equipment?

When is your contract renewal date?

Who maintains your telephony system(s)?

Please confirm the value of the initial project

Please confirm the total ongoing annual spend on telephony

Please confirm the annual support cost for your telephony system

Do you use Unified Communications or Collaboration tools , if so which
ones?

Contact Centre

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

When is your contract renewal date?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

How many contact centre agents do you have?

Do agents work from home? Or just your offices?

CRM

Do you use a CRM platform within your organisation? 

What CRM platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/
Granicus)?

Do you use a CRM in the contact centre?

What platform is used (e.g. Microsoft Dynamics, salesforce, Firmstep/
Granicus)?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Connectivity and Network Services

Who provides your WAN and internet connectivity and the annual spend on
each

Have you , or do you plan to deploy SD Wan services

Have you got SIP trunks, if so who from and confirm annual spend

Please confirm who provides your LAN, WIFI and Security infrastructure

Please confirm your annual spend on each

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

Organisation

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

• CIO / IT Director

• Head of IT

• Head of Digital Transformation

• Head of Customer services

We are required by the Freedom of Information Act 2000 (The Act) to handle
all requests in a manner that is blind to the identity of the requestor. 
Any information released in response to a request is regarded as being
published and therefore, in the public domain without caveat.

With reference to your recent enquiry and in response to your question,

Telephony and UC/ Collaboration

This information is not held by this office and should be requested from
Bedfordshire Police Force at: [1][email address]

Contact Centre

This information is not held by this office and should be requested from
Bedfordshire Police Force at: [2][email address]

CRM

This information is not held by this office and should be requested from
Bedfordshire Police Force at: [3][email address]

Connectivity and Network Services

This information is not held by this office and should be requested from
Bedfordshire Police Force at: [4][email address]

Organisation

How many employees do you have overall within your organisation?

Bedfordshire Office of the Police and Crime Commissioner have 13
employees.

Can you provide contact details for your procurement lead / category
manager for these services?

Bedfordshire Office of the Police and Crime Commissioner does not have a
Procurement Lead and or Category Manager.

Can you provide names and contact details for the following people within
your organisation?

• CIO / IT Director

Bedfordshire Office of the Police and Crime Commissioner does not have a
CIO/IT Director.

• Head of IT

Bedfordshire Office of the Police and Crime Commissioner does not have a
Head of IT.

• Head of Digital Transformation

Bedfordshire Office of the Police and Crime Commissioner does not have a
Head of Digital Transformation.

• Head of Customer services

Bedfordshire Office of the Police and Crime Commissioner does not have a
Head of Customer Services.

We have a dedicated page on our website regarding staff facts and figures
within the office -
[5]https://www.bedfordshire.pcc.police.uk/m...

We hope this information proves useful. Please come back to us if you
require further assistance on this matter.

If you think we have not supplied information in accordance with our
Publication Scheme which can be found on the Police and Crime Commissioner
for Bedfordshire’s website [6]https://www.bedfordshire.pcc.police.uk/ then
you should write, in the first instance, to:

The Monitoring Officer

Office of the Police and Crime Commissioner for Bedfordshire, Bedfordshire
Police HQ, Woburn Road, Kempston, Bedford, MK43 9AX

Email: [7][Bedfordshire PCC request email]

We aim to deal with your concern within 20 working days.  If you are
dissatisfied with the response you can ask for the matter to be internally
reviewed.  We aim to complete an internal review and respond to you within
20 working days.

The Information Commissioner

If you are still dissatisfied with the decision you may make application
to the Information Commissioner for a decision on whether the request for
information has been dealt with in accordance with the requirements of the
Act.

For information on how to make application to the Information Commissioner
please visit their website at [8]https://ico.org.uk/make-a-complaint/. 

Alternatively, phone or write to:

First Contact Team

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113

Kind Regards

Bethany Coles

Compliance and Commissioning Officer

Office of the Police and Crime Commissioner

[9]cid:image004.jpg@01D76C32.A97BDAB0

Bedfordshire Police Headquarters, Woburn Road, Kempston, Bedford MK43 9AX

Web: [10]www.bedfordshire.pcc.police.uk

The Office of the Police and Crime Commissioner for Bedfordshire (OPCC)
takes the management and protection of all personal data we hold very
seriously and have recently published a new [11]Privacy Notice, this
document explains how we use any personal information we collect about you
or members of your organisation when you make contact with us.

If you consent to the OPCC continuing to hold your personal data so that
we may contact you in the future please respond directly to this email to
let us know that we have permission to do so.

Please consider the environment before printing this email.

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