Communications & Services

Daniel Leonard made this Freedom of Information request to Valuation Tribunal Service as part of a batch sent to 236 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Valuation Tribunal Service,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

VT Freedom of Information, Valuation Tribunal Service

Dear Mr Leonard

VTS 04-20-437

We have received your request for information. Under the Freedom of Information Act we have to respond to you within 20 working days. If you need to contact us in the meantime about your request, please quote the number shown above.

Kind regards

Amy Dusanjh
Business Development Analyst
Valuation Tribunal Service
2nd Floor, 120 Leman Street
London E1 8EU

Direct Line: 0303 445 8014
www.valuationtribunal.gov.uk
Follow us on Twitter: https://twitter.com/VTSgovuk

show quoted sections

Lee Anderson, Valuation Tribunal Service

1 Attachment

Dear Daniel Leonard

 

VTS 04-20-437

 

Please find below responses to the questions posed in your FOI request. If
you need further clarification or information then please do not hesitate
to come back to me.

 

Telephony and UC/ Collaboration

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place

Micollab (Mitel) and Nortel

 

When was the installation date of your telephony equipment?

Micollab December 2020

Nortel was approx. 2010

 

When is your contract renewal date?

Micollab is part of an ongoing MOU with MHCLG who are our sponsoring
department

Nortel is out of contract,

 

Who maintains your telephony system(s)?

Micollab: MHCLG via Daisy

Nortel: BT

 

Please confirm the value of the initial project

Micollab is provided as a service of £10 per user setup up costs

Nortel: approx. £20K in 2010

 

Please confirm the total ongoing annual spend on telephony

Micollab is £10 per user per month plus call costs (minimal) BT costs were
about £80,000 per annum

 

Please confirm the annual support cost for your telephony system

Micollab is £10 per user per month

Nortel is £436 per month

 

Do you use Unified Communications or Collaboration tools , if so which
ones?

None

 

Contact Centre

 

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

N/A

 

When was the installation date of your contact centre infrastructure?

N/A

 

When is your contract renewal date?

N/A

 

Who maintains your contact centre system(s)?

N/A

 

Please confirm value of the initial project?

N/A

 

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

N/A

 

How many contact centre agents do you have?

N/A

 

Do agents work from home? Or just your offices?

N/A

 

Do you use a CRM in the contact centre? What platform is used?

We do not use a contact centre

 

Do you use a knowledge base / knowledge management platform? What platform
is used?

Wordpress

 

Connectivity and Network Services

 

Who provides your WAN and internet connectivity and the annual spend on
each

Currently Vodafone, and MHCLG

Vodafone is £66,000 pa inc VAT

MHCLG is £350 per month excluding VAT

 

Have you , or do you plan to deploy SD Wan services

No

 

Have you got SIP trunks, if so who from and confirm annual spend

No

 

Please confirm who provides your LAN, WIFI and Security infrastructure

MHCLG via an MOU

 

Please confirm your annual spend on each

The internet costs are as above the security is part of the per-user costs
monthly.

 

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

Yes

 

Organisation

 

VTS

 

How many employees do you have overall within your organisation?

Approx. 65 FTE

 

Can you provide contact details for your procurement lead / category
manager for these services?

Keung Wong, [1][email address]

 

Can you provide names and contact details for the following people within
your organisation?

 

•            CIO / IT Director

Lee Anderson, [2][email address]

 

•            Head of IT

We currently do not have a head of IT

 

•            Head of Digital Transformation

We do not have a Head of Digital Transformation

 

•            Head of Customer services

We do not have a head of customer services

 

Yours sincerely

 

Lee Anderson

 

Lee Anderson BSc (Hons) IRRV (Hons)

Director of Operations and Development

Valuation Tribunal Service

2nd Floor, 120 Leman Street

London E1 8EU.

 

Telephone:  0303 4458060 [mobile number]

Email: [3][email address]

Website: [4]www.valuationtribunal.gov.uk

 

 

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[email address]
4. http://www.valuationtribunal.gov.uk/