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Communications & Services

Daniel Leonard made this Freedom of Information request to The Royal Orthopaedic Hospital NHS Foundation Trust as part of a batch sent to 236 authorities

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Dear The Royal Orthopaedic Hospital NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOI (THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST), The Royal Orthopaedic Hospital NHS Foundation Trust

Good afternoon
Many thanks for your FOIR which we are processing.
Please note our reference number #2386 and the response deadline is 19 April 2021.

Kind regards

Helen Genders
Risk and Policy Officer (and FOI Admin) Corporate Governance

Royal Orthopaedic Hospital NHS Foundation Trust Bristol Road South, Northfield, Birmingham, B31 2AP
Tel: 0121 685 4000 ext. 55809
Email: [email address]
Web: www.roh.nhs.uk

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GENDERS, Helen (THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST), The Royal Orthopaedic Hospital NHS Foundation Trust

1 Attachment

Good afternoon Daniel
Please see attached response to your FOI request. We apologise for the delay in getting this response to you and appreciate your understanding.

Kind regards.
Helen

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