Communications & Services

The request was successful.

Dear Royal Papworth Hospital NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOIDEPT (ROYAL PAPWORTH HOSPITAL NHS FOUNDATION TRUST), Royal Papworth Hospital NHS Foundation Trust

Dear Daniel,

I acknowledge on behalf of Royal Papworth NHS Foundation Trust receipt of your Freedom of Information request Ref: 4613. You should receive a response on or before 22/04/21.

The Royal Papworth NHS Foundation Trust is committed to the Freedom of Information Act 2000.

However, the NHS is facing unprecedented challenges relating to the coronavirus (COVID-19) pandemic at the current time. Understandably, our resources have been diverted to support our front-line colleagues who are working tremendously hard to provide care for our patients, and to those in need of our services.

We strive to be transparent and to work with an open culture. But at this time, whilst care of our patients and the safety of our staff takes precedent, it is likely that responses to some requests for information will be delayed. We apologise for this position in advance, and will endeavour to provide you with as much information as we can, as soon as we are able.

The Information Commissioners Office has recognised the current situation in the NHS.

Kind Regards

Charlie Farrah | Deputy Information Governance Manager
Digital
01223 639661 | Internal Ext 639661
Working Hours: Monday - Friday 07:30 – 15:30
Advanced notice of leave:

Royal Papworth Hospital NHS Foundation Trust
Papworth Road | Cambridge Biomedical Campus | Cambridge | CB2 0AY | 01223 638000

Visit us: www.royalpapworth.nhs.uk
Support us: www.papworthhospitalcharity.org.uk
Tweet us: @RoyalPapworth
Follow us on Facebook: www.facebook.com/RoyalPapworth

We are a member of Cambridge University Health Partners

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FOIDEPT (ROYAL PAPWORTH HOSPITAL NHS FOUNDATION TRUST), Royal Papworth Hospital NHS Foundation Trust

2 Attachments

Dear Daniel,     

 

Please find attached Royal Papworth Hospital NHS Foundation Trust’s
response to your Freedom of Information Request Ref: 4613

 

Kind regards

 

Angie Morrison

 

Angela Morrison | Senior Subject Access Request and Digital Administrator

Direct Line: 01223 639979

Royal Papworth Hospital NHS Foundation Trust

Papworth Road | Cambridge Biomedical Campus | Cambridge | CB2 0AY | 01223
638000
Royal Papworth House | Spitfire Close | Ermine Business Park | Huntingdon
| PE29 6XY

 

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