Communications & Services

Daniel Leonard made this Freedom of Information request to Royal Brompton and Harefield NHS Foundation Trust as part of a batch sent to 236 authorities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Royal Brompton and Harefield NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOI, Royal Brompton and Harefield NHS Foundation Trust

Dear Daniel Leonard

Further to your request, made under the Freedom of Information Act 2000. The Royal Brompton and Harefield Clinical Group have received your request and will respond within 20 working days.

Your request has been allocated the reference number FOI6412. If you have any queries in relation to your request, please quote this reference number.

Please be aware that responses to some requests for information may be delayed.

The Information Commissioner’s Office has recognised the current situation in the NHS.

Yours sincerely,

FOI Department

Royal Brompton and Harefield Hospitals
Part of Guy’s and St Thomas’ NHS Foundation Trust

If you are unhappy in any respect, with the way in which your request has been handled, you can request an internal review by writing, by email or letter, to Royal Brompton Hospital, Britten Wing, Sydney Street, London SW3 6NP: [email address] Tel: 020 7352 8121.

If you are dissatisfied with our response, you can apply to the Information Commissioner, who will consider whether the Trust has complied with its obligations under the Act, and can require the Trust to remedy any problems. You can find out more about how to do this, and about the Act in general, on the Information Commissioner’s website at:www.informationcommissioner.gov.uk. Complaints to the Information Commissioner should be sent to: FOI/EIR Complaints Resolution, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

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FOI, Royal Brompton and Harefield NHS Foundation Trust

1 Attachment

Dear Daniel Leonard

Please find attached our response to your FOI request.

Regards

FOI Department
Royal Brompton & Harefield Hospitals

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