Communications & Services

Daniel Leonard made this Freedom of Information request to Pennine Acute Hospitals NHS Trust as part of a batch sent to 236 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Pennine Acute Hospitals NHS Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

Freedom of information request, Pennine Acute Hospitals NHS Trust

Thank you for your enquiry.

 

Your email will be reviewed and responded to accordingly.

 

If your enquiry is a Freedom of Information request, please note that an
acknowledgement and a response will be sent from another inbox -
[email address].

 

If your enquiry is in relation to Access to Medical Records, please
redirect your email to [email address].

 

Kind regards

 

The Freedom of Information Team

PennineFOI atSalford, Pennine Acute Hospitals NHS Trust

Good morning,

Thank you for your recent Freedom of Information requests made in relation to information held by Pennine Acute Trust and Salford Royal Foundation Trust. You have made two identical or very similar FOI requests and the responses will both be dealt with in the same administrative process. You will receive one set of correspondence dealing with both requests.

Requests for information from one of the Care Organisations making up Pennine Acute Trust (Fairfield General Hospital, Rochdale Infirmary and Community Service, The Royal Oldham Hospital and North Manchester General Hospital and Community Services) are now processed from the Salford Royal NHS Foundation Trust base of the Northern Care Alliance.

To ease processing please ensure ALL FOI related emails, including new requests, are sent to [email address] quoting the FOI reference numbers shown in the subject line of this acknowledgement

In accordance with Trust policy and the requirements of the Freedom of Information Act 2000, a period of 20 working days is assigned for processing your request. [Working days within the NHS refers to Mon-Fri.] We will provide you with an explanation if we find that there is any reason why this period may extend beyond the period prescribed by the Act.

Please contact us if you have any queries regarding the procedure

Kind regards,

Freedom of Information Office
Digital
Northern Care Alliance
Salford/North Manchester/Oldham/Rochdale/Fairfield
Team Tel: Please note our offices are closed for the foreseeable future. The best way to contact the team is via email or Microsoft teams

show quoted sections

PennineFOI atSalford, Pennine Acute Hospitals NHS Trust

1 Attachment

Link: [1]File-List

The Trust has now completed collation of data to support a response to
your recent Freedom of Information request for Salford Royal NHS
Foundation Trust and Pennine Acute Hospitals NHS Trust.

Details requested have been attached to this email.

We trust these details will assist with your enquiries.  If we can be of
any further assistance in the future please do not hesitate to contact us
again.

 

Questionnaire

As a Trust we are keen to monitor and improve the services we offer. We’d
be grateful if you could take the time to answer the following questions
and provide us with any other feedback that may assist us with this
process:

 

               

Were you satisfied with the handling of your request?     YES/NO
Was your request handled in a timely manner?               YES/NO
Were you provided with sufficient information to assist you with YES/NO
your request?

            
                                                                                                  

 

 

 

 

Kind regards

 

 

Freedom of Information Office

Digital

Northern Care Alliance

Team Tel: Please note the team is currently working from home. The best
way to contact us is via email.

 

Email: [email address]

Web: www.pat.nhs.uk     www.srft.nhs.uk

twitter: @NCAlliance_NHS

 

 

show quoted sections

PennineFOI atSalford, Pennine Acute Hospitals NHS Trust

1 Attachment

Link: [1]File-List

The Trust has now completed collation of data to support a response to
your recent Freedom of Information request for Salford Royal NHS
Foundation Trust and Pennine Acute Hospitals NHS Trust.

Details requested have been attached to this email.

We trust these details will assist with your enquiries.  If we can be of
any further assistance in the future please do not hesitate to contact us
again.

 

Questionnaire

As a Trust we are keen to monitor and improve the services we offer. We’d
be grateful if you could take the time to answer the following questions
and provide us with any other feedback that may assist us with this
process:

 

               

Were you satisfied with the handling of your request?     YES/NO
Was your request handled in a timely manner?               YES/NO
Were you provided with sufficient information to assist you with YES/NO
your request?

            
                                                                                                  

 

 

 

 

Kind regards

 

 

Freedom of Information Office

Digital

Northern Care Alliance

Team Tel: Please note the team is currently working from home. The best
way to contact us is via email.

 

Email: [email address]

Web: www.pat.nhs.uk     www.srft.nhs.uk

twitter: @NCAlliance_NHS

 

 

show quoted sections