Communications & Services

Response to this request is long overdue. By law, under all circumstances, Northumberland, Tyne and Wear Sustainability and Transformation Partnership should have responded by now (details). You can complain by requesting an internal review.

Dear Northumberland, Tyne and Wear Sustainability and Transformation Partnership,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

Stp-Ntwndfeedback (NHS NEWCASTLE GATESHEAD CCG), Northumberland, Tyne and Wear Sustainability and Transformation Partnership

Thank you very much for your enquiry and your interest in the
Sustainability and Transformation Plans for the NHS. Please note that this
in box is monitored twice daily during normal business hours Monday to
Friday so we will respond to your message as soon as we can.
********************************************************************************************************************

This message may contain confidential information. If you are not the
intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or
take any action in relation to its contents. To do so is strictly
prohibited and may be unlawful. Thank you for your co-operation.

NHSmail is the secure email and directory service available for all NHS
staff in England and Scotland. NHSmail is approved for exchanging patient
data and other sensitive information with NHSmail and other accredited
email services.

For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail

hide quoted sections