Communications & Services

Daniel Leonard made this Freedom of Information request to NHS Harrow Clinical Commissioning Group as part of a batch sent to 236 authorities

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The request was successful.

Dear NHS Harrow Clinical Commissioning Group,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard


1 Attachment

Dear Mr Leonard,


Thank you for your information request sent to NHS Harrow CCG. On the 1
April 2021 the CCG, along with the other CCGs in North West London, merged
to form a single CCG called the North West London CCG. Prior to this the
CCGs were working together collaboratively and shared senior management
and functions; ICT being one of them. This is a joint response for the
eight CCGs.


If you are dissatisfied with your response or how it has been handled you
can request a review by emailing [1][email address].  Please state
your complaint or dissatisfaction and the matter will be reviewed.  The
outcome would be reported back to you.  Where you feel your request has
still not been dealt with properly, you can refer your complaint to the
Information Commissioner by writing to: The Information Commissioner,
Wycliffe House, Water Lane, Wilmslow SK9 5AF which can investigate the


Further information on the Freedom of Information Act is available at:



Freedom of Information Team

NW London Clinical Commissioning Group

[3][email address]
15 Marylebone Road, London NW1 5JD




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