Communications & Services

The request was successful.

Dear Human Tissue Authority,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

Enquiries, Human Tissue Authority

Thank you for your Freedom of Information (FOI) request to the Human
Tissue Authority.   Please accept this automated response as
acknowledgment that your enquiry has been received.


Your reference number is CAS-59008-X8J3

We will try to answer your FOI request as quickly as possible and within
20 working days.

Advice and guidance is also available on the HTA website

Kind regards


Human Tissue Authority

151 Buckingham Palace Road

London SW1W 9SZ

Tel:  020 7269 1900


Visible links

Nima Sharma, Human Tissue Authority

1 Attachment

  • Attachment

    23032021 Freedom of Information Request Response Letter Communications and Services.pdf

    51K Download View as HTML

Dear Mr. Leonard,


Many thanks for your request to the HTA for information under the Freedom
of Information Act.


Please find attached the HTA’s response letter.


Best wishes,



Nima Sharma​
Board Secretary
Human Tissue Authority
[1][IMG] 2nd floor, 2 Redman Place, London, E20 1JQ
  Direct:  [2]020 7269 1937
General:  020 7269 1900
Email:  [3][email address]
Web:  [4]
[5][IMG] [6][IMG] [7][IMG] [8][IMG]

This email and any file transmitted with it are confidential and intended
solely for the use of the individual to whom they are addressed. If you
have received this message in error, please notify the sender immediately
and delete it from your computer.


Visible links
2. file:///tmp/tel:020%207269%201937
3. mailto:[email address]