Communications & Services

Daniel Leonard made this Freedom of Information request to Equality and Human Rights Commission as part of a batch sent to 236 authorities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Equality and Human Rights Commission,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

Information Governance team, Equality and Human Rights Commission

Information request
Our reference: 2117544

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Dear Daniel Leonard
 
Your Freedom of Information Request
 
Thank you for your request, detailed below, which we received on 23 March
2021.
 
 "Telephony and UC/ Collaboration

Please confirm the manufacturer of your telephony system(s) that are
currently in place

When was the installation date of your telephony equipment?

When is your contract renewal date?

Who maintains your telephony system(s)?

Please confirm the value of the initial project

Please confirm the total ongoing annual spend on telephony

Please confirm the annual support cost for your telephony system

Do you use Unified Communications or Collaboration tools , if so which
ones?

Contact Centre

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

When is your contract renewal date?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

How many contact centre agents do you have?

Do agents work from home? Or just your offices?

Do you use a CRM in the contact centre? What platform is used?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Connectivity and Network Services

Who provides your WAN and internet connectivity and the annual spend on
each

Have you , or do you plan to deploy SD Wan services

Have you got SIP trunks, if so who from and confirm annual spend

Please confirm who provides your LAN, WIFI and Security infrastructure

Please confirm your annual spend on each

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

Organisation

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

* CIO / IT Director

* Head of IT

* Head of Digital Transformation

* Head of Customer services" 
 
We are dealing with your request under the Freedom of Information Act
2000. We aim to respond promptly and in any event no later than 20 working
days following the date of receipt of the request; a response should
therefore be with you no later than 22 April 2021. However please be
advised that this may not be possible, owing to the disruption caused
during this pandemic period. If for any reason we are not able to meet
this deadline, we will notify you and give you an indication of when we
will send you a full response.
 
If you have any queries please contact us using the details below.
 
Yours sincerely
 
‎Information Governance team‏
Equality and Human Rights Commission
 
[EHRC request email]
 

Arndale House, The Arndale Centre
Manchester, M4 3AQ

[1]www.equalityhumanrights.com
 
[2]EHRC GB logo

 
 
NOTE: Please do not edit the subject line when replying to this email.

References

Visible links
1. http://www.equalityhumanrights.com/

Information Governance team, Equality and Human Rights Commission

Information request
Our reference: 2117544

--------------------------------------------------------------------------

Dear Daniel Leonard
 
Your Freedom of Information Request
 
Under section 1(3) of the Freedom of Information Act 2000 ("the Act") we
reasonably require further information in order to identify and locate the
information that you require. To help us identify and locate the requested
information we need to seek clarity on the following requests:
 
"Please confirm the total ongoing annual spend on telephony"
 
Please clarify if this means support and maintenance costs or call
charges.
"Please confirm the annual support cost for your telephony system"
 
Please clarify how this differs from the previous question.
 
 
We will not be able to take this matter further without this extra
information from you. If we do not receive appropriate clarification by 22
June 2021; we will deem this request to be closed.
 
We look forward to hearing from you shortly.
 
If you need assistance, please contact us using the details provided
below.
 
Yours sincerely
 
‎Information Governance team‏
Equality and Human Rights Commission
 
[EHRC request email]
 

Arndale House, The Arndale Centre
Manchester, M4 3AQ

[1]www.equalityhumanrights.com
 
[2]EHRC GB logo

 
 
NOTE: Please do not edit the subject line when replying to this email.

References

Visible links
1. http://www.equalityhumanrights.com/

Dear Information Governance team,

"Please confirm the total ongoing annual spend on telephony"
This is referring to annual maintenance and support costs.

Yours sincerely,

Daniel Leonard

Information Governance team, Equality and Human Rights Commission

3 Attachments

Information request
Our reference: 2117544

--------------------------------------------------------------------------

Dear Daniel Leonard
 
Please find attached our response to your information request.
 
Yours sincerely
 
‎Information Governance team‏
Equality and Human Rights Commission
 
[EHRC request email]

Arndale House, The Arndale Centre
Manchester, M4 3AQ

[1]www.equalityhumanrights.com
 
[2]EHRC GB logo

 
 
NOTE: Please do not edit the subject line when replying to this email.

References

Visible links
1. http://www.equalityhumanrights.com/