Dear Crown Office and Procurator Fiscal (Scotland),
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
This is to confirm receipt of your email sent to the Freedom of Information Enquiries mailbox of the Crown Office & Procurator Fiscal Service (COPFS) – Scotland’s prosecution service.
What happens next?
Your request will now be considered and, depending on what is requested, the FOI Manager will take the following course of action:
* allocate it to a dedicated member of the FOI Enquiries Team who will manage your FOI request and send you the COPFS response
* advise you by email if your request could not, or should not, be managed as a FOI; or if it is being managed by another department in COPFS e.g. if it is personal information this might be managed as a Subject Access Request; or where possible advise you of an alternative route to get the information
* advise you by email if it is not our organisation who would have the information requested - and where possible direct you to the probable source.
Please note that other than this automatic email acknowledgement; the above; or our request for clarification of any specific points, no member of the FOI Enquiries Team will contact you until the FOI response is issued.
What are the timescales?
If your request is managed under the Freedom of Information Scotland Act 2002 we will respond:
* within 20 working days from the first working day after receipt of your request
* within 20 working days from the first working day after receipt of your clarification of any specific points.
For more COPFS FOI information please go to the FOI page on the COPFS website: https://www.copfs.gov.uk/freedom-of-info...
FOI Enquiries Team
Crown Office & Procurator Fiscal Service – Scotland’s prosecution service
This e-mail (and any files or other attachments transmitted with it) is intended solely for the attention of the addressee(s). Unauthorised use, disclosure, storage, copying or distribution of any part of this e-mail is not permitted. If you are not the intended recipient, please destroy the e-mail, remove any copies from your system and inform the sender immediately by return.
Correspondents should note that all communications to or from the Crown Office and Procurator Fiscal Service may be automatically logged, monitored and/or recorded for lawful purposes. Unless expressly indicated, the views or opinions contained within this e-mail do not necessarily reflect those of the Crown Office and Procurator Fiscal Service.
This message has been checked for the presence of computer viruses. Visit www.crownoffice.gov.uk for details of the work of the Department.
Please find attached a response to your FOI request of 23 March 2021.
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.Donate Now