Communications & Services

Daniel Leonard made this Freedom of Information request to General Register Office as part of a batch sent to 35 authorities

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The request was successful.

Dear General Register Office,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?

Please confirm value of the initial project?
Please confirm value of annual support/maintenance services (in £)?

Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Teams/ Slack/ Cisco/Avaya/Mitel/ Zoom? If yes, please list all tools you are currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm value of annual support/maintenance services (in £)?

How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?

Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category manager for these services?

Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI, General Register Office

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FOI Requests,

Dear Daniel Leonard,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 62200). We will aim to send you a full response by 17/02/2021 which is twenty working days from the date we received your request.

Regards

N McKenzie
Home Office

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FOI Responses,

1 Attachment

Dear Daniel Leonard,

 

Please find attached response to your Freedom of Information request dated
20 January 2021.

 

Please note we are sending this to you by e-mail only.

 

Information Rights Team

Home Office

Third Floor, Peel Building

2 Marsham Street

London SW1P 4DF

e-mail: [1][email address]

 

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References

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1. mailto:[email address]