Communications & Services

Daniel Leonard made this Freedom of Information request to North Wales Regional Partnership Board as part of a batch sent to 53 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by North Wales Regional Partnership Board.

Dear North Wales Regional Partnership Board,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

Bethan Jones Edwards, North Wales Regional Partnership Board

Please see statement re FOI's on our website.

The partnership board is not an entity in itself. Please therefore direct your question to each of the partnership organisations.

Bethan
BETHAN M JONES EDWARDS
Pennaeth Cydweithredu Rhanbarthol
Head of Regional Collaboration
Ffon/Tel:  07920535974/ 01824 712432
ebost/email:  [email address]

show quoted sections