Communications & Services

Daniel Leonard made this Freedom of Information request to Cardiff and Vale Regional Partnership Board as part of a batch sent to 53 authorities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, Cardiff and Vale Regional Partnership Board should have responded by now (details). You can complain by requesting an internal review.

Dear Cardiff and Vale Regional Partnership Board,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

Hsc Integration (Cardiff and Vale UHB - Strategic Planning), Cardiff and Vale Regional Partnership Board

Please note that this inbox is not being monitored on a regular basis at
this time.

Confidentiality

Privacy Notice: The Cardiff and Vale UHB Privacy Notice can be accessed on
our website ([1]http://www.cardiffandvaleuhb.wales.nhs.u...)

This message is strictly confidential and intended for the person or
organisation to whom it is addressed. If you are not the intended
recipient of the message then please notify the sender immediately. Any of
the statements or comments made above should be regarded as personal and
not necessarily those of Cardiff & Vale University Health Board, any
constituent part or connected body. Email communication is subject to
monitoring; for further information
[2]http://www.wales.nhs.uk/sitesplus/864/pa...

Hysbysiad preifatrwydd: Gellir gweld hysbysiad preifatrwydd Bwrdd Iechyd
Prifysgol Caerdydd a’r Fro ar ein gwefan:
([3]http://www.cardiffandvaleuhb.wales.nhs.u...)

Mae'r neges hon yn gyfrinachol. Os nad chi yw'r derbynnydd y bwriedid y
neges ar ei gyfer, byddwch mor garedig â rhoi gwybod i'r anfonydd yn
ddi-oed. Dylid ystyried unrhyw ddatganiadau neu sylwadau a wneir uchod yn
rhai personol, ac nid o angenrhaid yn rhai o eiddo Bwrdd Iechyd Prifysgol
Caerdydd a’r Fro, nac unrhyw ran gyfansoddol ohoni na chorff cysylltiedig.
Mae cyfathrebu drwy e-bost yn amodol l fonitro; am fwy o wybodaeth.
[4]http://www.wales.nhs.uk/sitesplus/864/cy...

Freedom of Information

Please be aware that, under the terms of the Freedom of Information Act
2000, Cardiff and Vale University Health Board may be required to make
public the content of any emails or correspondence received. For further
information on Freedom of Information, please refer to the Cardiff and
Vale UHB website
[5]http://www.cardiffandvaleuhb.wales.nhs.u...

Cofiwch fod yn ymwybodol ei bod yn bosibl y bydd disgwyl i Bwrdd Iechyd
Prifysgol Caerdydd a’r Fro roi cyhoeddusrwydd i gynnwys unrhyw ebost neu
ohebiaeth a dderbynnir, yn unol ag amodau'r Ddeddf Rhyddid Gwybodaeth
2000. I gael mwy o wybodaeth am Ryddid Gwybodaeth, cofiwch gyfeirio at
wefan Bwrdd Iechyd Prifysgol Caerdydd a’r Fro
[6]http://www.wales.nhs.uk/sitesplus/864/cy...

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References

Visible links
1. http://www.cardiffandvaleuhb.wales.nhs.u...
2. http://www.wales.nhs.uk/sitesplus/864/pa...
3. http://www.cardiffandvaleuhb.wales.nhs.u...
4. http://www.wales.nhs.uk/sitesplus/864/pa...
5. http://www.cardiffandvaleuhb.wales.nhs.u...
6. http://www.wales.nhs.uk/sitesplus/864/cy...

Dear Cardiff and Vale Regional Partnership Board,

Please can you update the request?

Yours faithfully,

Daniel Leonard

Ruth Bartlett (Cardiff and Vale UHB - INTEGRATED HEALTH AND SOCIAL C), Cardiff and Vale Regional Partnership Board

1 Attachment

Dear Mr Leonard

 

Thank you for your Freedom of Information Request which we received on
20th July 2020.

 

It might be helpful to explain that the Regional Partnership Board (RPB)
is an alliance of various statutory and non-statutory organisations and is
not therefore an organisational entity in its own right and does not
operate any telephony systems or contact centres.  These are operated by
the partners that the RPB is comprised of and you will need to direct your
request to those organisations:

 

Cardiff and Vale University Health Board: 
[1][email address]

Cardiff Council: [2][email address]

Vale of Glamorgan Council: [3][email address]

               

In relation to the last section of your request, the Regional Partnership
Board does not employ any staff directly. Instead all those involved in
the work of the Board are employed directly by the various partner
organisations. A list of these organisations can be found on our website:
[4]https://cvihsc.co.uk/about/ should you wish to contact them directly
for further information or the contact details you have requested.

 

Yours sincerely

 

 

 

Ruth Bartlett

Partnership Support Assistant

 

Cardiff and Vale of Glamorgan Integrated Health and Social Care
Partnership

Cardiff and Vale University Health Board

Woodland House

Maes-y-Coed Road

Cardiff

CF14 4HH

 

Telephone: 02921 836077

Email: [5][Cardiff and Vale Regional Partnership Board request email]

 

[6]cid:image003.jpg@01D36827.C26134C0

 

Confidentiality

Privacy Notice: The Cardiff and Vale UHB Privacy Notice can be accessed on
our website ([7]http://www.cardiffandvaleuhb.wales.nhs.u...)

This message is strictly confidential and intended for the person or
organisation to whom it is addressed. If you are not the intended
recipient of the message then please notify the sender immediately. Any of
the statements or comments made above should be regarded as personal and
not necessarily those of Cardiff & Vale University Health Board, any
constituent part or connected body. Email communication is subject to
monitoring; for further information
[8]http://www.wales.nhs.uk/sitesplus/864/pa...

Hysbysiad preifatrwydd: Gellir gweld hysbysiad preifatrwydd Bwrdd Iechyd
Prifysgol Caerdydd a’r Fro ar ein gwefan:
([9]http://www.cardiffandvaleuhb.wales.nhs.u...)

Mae'r neges hon yn gyfrinachol. Os nad chi yw'r derbynnydd y bwriedid y
neges ar ei gyfer, byddwch mor garedig â rhoi gwybod i'r anfonydd yn
ddi-oed. Dylid ystyried unrhyw ddatganiadau neu sylwadau a wneir uchod yn
rhai personol, ac nid o angenrhaid yn rhai o eiddo Bwrdd Iechyd Prifysgol
Caerdydd a’r Fro, nac unrhyw ran gyfansoddol ohoni na chorff cysylltiedig.
Mae cyfathrebu drwy e-bost yn amodol l fonitro; am fwy o wybodaeth.
[10]http://www.wales.nhs.uk/sitesplus/864/cy...

Freedom of Information

Please be aware that, under the terms of the Freedom of Information Act
2000, Cardiff and Vale University Health Board may be required to make
public the content of any emails or correspondence received. For further
information on Freedom of Information, please refer to the Cardiff and
Vale UHB website
[11]http://www.cardiffandvaleuhb.wales.nhs.u...

Cofiwch fod yn ymwybodol ei bod yn bosibl y bydd disgwyl i Bwrdd Iechyd
Prifysgol Caerdydd a’r Fro roi cyhoeddusrwydd i gynnwys unrhyw ebost neu
ohebiaeth a dderbynnir, yn unol ag amodau'r Ddeddf Rhyddid Gwybodaeth
2000. I gael mwy o wybodaeth am Ryddid Gwybodaeth, cofiwch gyfeirio at
wefan Bwrdd Iechyd Prifysgol Caerdydd a’r Fro
[12]http://www.wales.nhs.uk/sitesplus/864/cy...

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References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[email address]
4. https://cvihsc.co.uk/about/
5. mailto:[Cardiff and Vale Regional Partnership Board request email]
7. http://www.cardiffandvaleuhb.wales.nhs.u...
8. http://www.wales.nhs.uk/sitesplus/864/pa...
9. http://www.cardiffandvaleuhb.wales.nhs.u...
10. http://www.wales.nhs.uk/sitesplus/864/pa...
11. http://www.cardiffandvaleuhb.wales.nhs.u...
12. http://www.wales.nhs.uk/sitesplus/864/cy...