Communications & Services
Dear Suffolk Constabulary,
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services
Yours faithfully,
Daniel Leonard
During the Coronavirus (COVID-19) pandemic, our practices may not meet our usual response times and it may take longer for us to respond to your requests. We will continue to work normally as far as we can, but, as the situation continues to develop, the focus of the team may need to be diverted to the most important aspects of work, which may place unavoidable strain on our resources that we cannot avoid.
Due to the current volume of work, we are unable to provide individual responses regarding updates on requests. We ask that you please bare with us during this extraordinary period and we will endeavour to provide final disclosures to you as soon as possible.
Dear Mr Leonard
Our Ref: FOI 002458/20
Please accept this email as confirmation that your request for information has been received.
Your request will now be considered and you will receive a response within the statutory timescale of 20 working days as defined by the Act, subject to the information not being exempt or containing a reference to a third party. In some circumstances Suffolk Constabulary may be unable to achieve this deadline. If this is likely you will be informed and given a revised time-scale at the earliest opportunity.
We anticipate being able to provide you with a response by 17 August 2020
During the Coronavirus (COVID-19) pandemic our practices may not meet our usual response times and it may take longer for us to respond to your FOI request. As the situation continues to develop, the focus of our team, and other departments may need to be diverted to the most critical aspects of frontline police work, which may place an unavoidable strain on our resources. I would therefore politely ask that if any request for information can be deferred, then please do so by withdrawing your FOI request. Your understanding is appreciated.
A full copy of the Freedom of Information legislation is available online via the website: https://imsva91-ctp.trendmicro.com:443/w...
Should you need to discuss this further please contact us on the details above.
I would like to take this opportunity to thank you for your interest in Suffolk Constabulary.
Yours sincerely,
Freedom of Information Team
Suffolk Constabulary
Police Headquarters
Portal Avenue, Martlesham Heath, Ipswich
Suffolk, IP5 3QS
Tel: 01473 613888 Ext 2051
https://imsva91-ctp.trendmicro.com:443/w...
https://imsva91-ctp.trendmicro.com:443/w...
Dear Mr Leonard
Please find attached extension letter in relation to your recent FOI
request
Kind regards
Clair Pack
Freedom of Information Decision Maker (Suffolk)
Norfolk and Suffolk Constabularies
Police Headquarters
Portal Avenue, Martlesham Heath, Ipswich
Suffolk, IP5 3QS
01473 613888 Ext 3919
[1]www.suffolk.police.uk
[2]www.norfolk.police.uk
[3]cid:image003.png@01D3E6C0.982AFDE0
This e-mail carries a disclaimer
Go here to view [4]Suffolk Constabulary Disclaimer
References
Visible links
1. http://www.suffolk.police.uk/
2. http://www.norfolk.police.uk/
4. http://www.suffolk.police.uk/emaildiscla...
24 August 2020
Dear Mr Leonard
FOI Request: 002458-20
Please find attached a clarification letter in relation to your Freedom of
Information request.
Yours sincerely,
+------------------------------------------------------------------------+
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|Freedom of Information Team |
| |
| |
|------------------------------------------------------------------------|
|Suffolk Constabulary |
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|Police Headquarters |
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|Portal Avenue, Martlesham Heath, Ipswich |
|------------------------------------------------------------------------|
|Suffolk, IP5 3QS |
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|Tel: 01473 613888 Ext 2051 |
| |
|[1]www.norfolk.police.uk |
| |
|[2]www.suffolk.police.uk |
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This e-mail carries a disclaimer
Go here to view [3]Suffolk Constabulary Disclaimer
References
Visible links
1. http://www.norfolk.police.uk/
2. http://www.suffolk.police.uk/
3. http://www.suffolk.police.uk/emaildiscla...
Dear Freedom Of Information (Suffolk),
By moves and charges, I am referring to any changes to phone lines, network changes and both physial and digital line updates. Do these incur additional charges to your organisation?
Yours sincerely,
Daniel Leonard
Many thanks for clarifying, we will continue with your request accordingly.
Freedom of Information Team
Norfolk and Suffolk Constabularies
Police Headquarters
Portal Avenue, Martlesham Heath, Ipswich
Suffolk, IP5 3QS
01473 613888 Ext 2051
www.suffolk.police.uk
www.norfolk.police.uk
1 September 2020
Dear Mr Leonard,
Our Ref: FOI 002458/20
Please find PDF documents attached in response to your request for
information from Suffolk Constabulary.
This is to inform you that all information relating to your request has
been collated my response is attached. This request is now complete and
shall be closed immediately.
Should any further information be requested regarding this topic, a
separate request will need to be submitted.
I would like to take this opportunity to thank you for your interest in
Suffolk Constabulary.
Yours sincerely,
Clair Pack
Freedom of Information Decision Maker (Suffolk)
Norfolk and Suffolk Constabularies
Police Headquarters
Portal Avenue, Martlesham Heath, Ipswich
Suffolk, IP5 3QS
01473 613888 Ext 3919
[1]www.suffolk.police.uk
[2]www.norfolk.police.uk
[3]cid:image003.png@01D3E6C0.982AFDE0
References
Visible links
1. https://imsva91-ctp.trendmicro.com:443/w...
2. https://imsva91-ctp.trendmicro.com:443/w...
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