Communications & Services

Daniel Leonard made this Freedom of Information request to Hywel Dda University Health Board as part of a batch sent to 7 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Hywel Dda University Health Board,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI HywelDda (Hywel Dda UHB - Freedom of Information), Hywel Dda University Health Board

Thank you for your recent request for the supply of information from Hywel
Dda University Health Board.

Under the Act, the Health Board is required to supply the information to
you within 20 working days.

 

Given the current Covid-19 situation there has been a delay with our
responses. Please accept our apologies for any inconvenience this may
cause.

 

Please find attached our [1]leaflet giving guidance on our procedure for
managing requests for information that is covered under the Freedom of
Information Act 2000.

 

Yours sincerely

 

Rebecca Davies

Freedom of Information Officer/Swyddog Rhyddid Gwybodaeth

 

I am currently working from home, therefore I am only contactable via
email as my office phone is un-manned. Please get in touch via email and I
will respond at the earliest opportunity.

 

Rhif Ffôn / Telephone Number: 01267 239892 (WHTN 01825 4892)

E-bost/ Email: [2][email address]

 

Bwrdd Iechyd Prifysgol Hywel Dda yw enw gweithredol Bwrdd Iechyd Lleol
Hywel Dda/

Hywel Dda University Health Board is the operational name of Hywel Dda
Local Health Board

 

show quoted sections

Katie Jenner (Hywel Dda UHB - Freedom of Information Officer), Hywel Dda University Health Board

1 Attachment

Dear Daniel

 

Please find attached a letter in relation to the progress of your Freedom
of Information request.

 

Sincerely

 

 

Katie Jenner

Senior Corporate Information Officer/Uwch Swyddog Gwybodaeth Corfforaethol

Hywel Dda University Health Board/Bwrdd Iechyd Prifysgol Hywel Dda

Corporate Offices

Ystwyth Building/Adeilad Ystwyth

Hafan Derwen

St David's Park/Parc Dewi Sant

Job's Well Road/Fynnon Job

Carmarthen/Caerfyrddin

Carmarthenshire/Sir Gaerfyrddin

SA31 3BB

 

Rhif Ffôn / Telephone Number: 01267 239730 (WHTN 01825 4730)

E-bost: Email: [1][email address]

 

Bwrdd Iechyd Prifysgol Hywel Dda yw enw gweithredol Bwrdd Iechyd Lleol
Hywel Dda / Hywel Dda University Health Board is the operational name of
Hywel Dda Local Health Board

 

 

References

Visible links
1. mailto:[email address]

Katie Jenner (Hywel Dda UHB - Freedom of Information Officer), Hywel Dda University Health Board

1 Attachment

Dear Daniel

 

Please find attached our response to your Freedom of Information request.

 

Yours sincerely

 

Katie Jenner

Senior Corporate Information Officer/Uwch Swyddog Gwybodaeth Corfforaethol

Hywel Dda University Health Board/Bwrdd Iechyd Prifysgol Hywel Dda

Corporate Offices

Ystwyth Building/Adeilad Ystwyth

Hafan Derwen

St David's Park/Parc Dewi Sant

Job's Well Road/Fynnon Job

Carmarthen/Caerfyrddin

Carmarthenshire/Sir Gaerfyrddin

SA31 3BB

 

Rhif Ffôn / Telephone Number: 01267 239730 (WHTN 01825 4730)

E-bost: Email: [1][email address]

 

Bwrdd Iechyd Prifysgol Hywel Dda yw enw gweithredol Bwrdd Iechyd Lleol
Hywel Dda / Hywel Dda University Health Board is the operational name of
Hywel Dda Local Health Board

 

 

References

Visible links
1. mailto:[email address]