Communications & Services

The request was successful.

Dear NHS Tees Valley Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI-IG (NHS TEES VALLEY CCG), NHS Tees Valley Clinical Commissioning Group

Our reference: TV0027- Acknowledgement

Thank you for your Freedom of Information (FOI) request for information from Tees Valley CCG received on 24 June 2020

Your request is being dealt with under the terms of the Freedom of Information Act 2000 and we aim to answer your request within twenty working days. Whilst we will make every effort to adhere to the statutory timescale the current national Coronavirus emergency may impact upon our ability to do this.

The Information Commissioner’s Office has acknowledged that resources, whether they are finances or people, might be diverted away from usual compliance or information governance work as organisations need to prioritise other areas or adapt their usual approach during this extraordinary period.

The ICO cannot extend statutory timescales, but will tell people through their communications channels that they may experience understandable delays when making information rights requests during the pandemic.

In some circumstances a fee may be payable. If that is the case, I will let you know. A fees notice will be issued to you if appropriate. You will be required to pay the relevant fee before we will proceed to deal with your request.

If you have any queries about this request or wish to contact us again, please email the address above and the message will be forwarded appropriately. Please remember to quote the reference number above in any future communications.

Paul Atkinson
Information Governance Officer

North of England Commissioning Support
John Snow House
Durham University Science Park
Durham
DH1 3YG

Tel: 01642 745581

Email: [email address]

Web: www.necsu.nhs.uk
@NHSnecs

Partners in improving local health

Help protect our environment by only printing this email if absolutely necessary.

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FOI-IG (NHS TEES VALLEY CCG), NHS Tees Valley Clinical Commissioning Group

1 Attachment

Dear Mr Leonard

Thank you for your request received by Tees Valley CCG on 24 June 2020 for information under the provisions of the Freedom of Information Act 2000.

Please note that this response is on behalf of Tees Valley CCG.

Replies to your specific requests are attached.

Could we please ask that you acknowledge receipt of this mail, and also to be aware that any information we provide following your request under the Act does not confer an automatic right for you to re-use that information – for example, to publish it. If you wish to re-use the information that we provide and you do not specify this in your initial application for information, then you must make a further request for its re-use as per the Re-Use of Public Sector Information Regulations 2015 www.legislation.gov.uk .

This does not affect your initial information request.

Paul Atkinson
Information Governance Officer

North of England Commissioning Support
John Snow House
Durham University Science Park
Durham
DH1 3YG

Tel: 01642 745581

Email: [email address]

Web: www.necsu.nhs.uk
@NHSnecs

Partners in improving local health

Help protect our environment by only printing this email if absolutely necessary.

show quoted sections