Communications & Services
Dear NHS Somerset Clinical Commissioning Group,
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services
Yours faithfully,
Daniel Leonard
Dear Mr Leonard
Freedom of Information Request (FOI 1984)
Thank you for your request received on 24 June 2020 under the Freedom of Information Act 2000.
I can confirm that your request is being processed and that you will receive a written response within 20 working days from receipt of your request. Whilst we will endeavour to meet the normal timescales, please note, due to activity supporting the Covid-19 response, it may take us longer to respond, which we hope you will understand.
Yours sincerely
NHS Somerset Clinical Commissioning Group
Freedom of Information Team
Dear Mr Leonard
Freedom of Information Request (FOI 1984)
Thank you for your request dated 24 June 2020. Please find attached our
response.
Yours sincerely
NHS Somerset Clinical Commissioning Group
Information Governance Team
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now