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Communications & Services

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Dear NHS Manchester Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

Foimanchesterccg (MANCHESTER HEALTH AND CARE COMMISSIONING), NHS Manchester Clinical Commissioning Group

Dear Dr Daniel

Thank you for your recent Freedom of Information request. Your request has been logged with the following reference number: 83 / 20.

Your request for information is now being processed in accordance with the Freedom of Information Act 2000. It is hoped that a response will be provided to you by no later than 23 July 2020. However, please note that MCCG is currently handling a large volume of business critical work during the COVID-19 outbreak. Accordingly, requests made under the Freedom of Information Act 2000 during the COVID-19 outbreak may have a longer response period than that stated. The response that you receive may also not be complete in whole or in part. This is because:

• Responding to your request may require business area resource which is currently directed towards the COVID-19 outbreak. Directing resources towards responding to your request could result in vital care of service not being delivered, and may expose individuals to COVID-19;
• Under government guidance to help prevent the spread of COVID-19, all MHCC staff who are able to are working from home until further notice. As such they may not be able to get hold of certain information which cannot be accessed remotely, and accessing it would potentially expose the individual to COVID-19

Please accept our sincere apologies for any inconvenience.

If it is identified that Manchester CCG holds the information you have requested, we would respectfully ask you not to publish this on any website or in any other publications where:

• a charge may be made to access it
• a subscription is charged to access the site.

Manchester CCG holds the copyright for any information produced and we are not prepared to authorise its re-use where a charge is made. This is in accordance with the provisions of the Re-Use of Public Sector Information Regulations 2005.

Kind regards,

Catherine

Catherine Regan
Senior Executive Assistant to:
Ian Williamson, Chief Accountable Officer & Ruth Bromley, Clinical Chair
Manchester Health and Care Commissioning
0161 213 1871 | [email address]
M: 07773072138
2nd Floor | Parkway 3 | Parkway Business Centre | Princess Road | Manchester | M14 7LU

UNFORTUNATELY, VISITOR PARKING AT PARKWAY BUSINESS CENTRE IS EXTREMELY LIMITED – UNAUTHORISED PARKING IS NOT ALLOWED. THE CARPARK IS PATROLLED DURING THE DAY, CONSEQUENTLY TO AVOID RECEIVING A TICKET, VISITOR PARKING MUST BE PRE-BOOKED BY CONTACT NHS PROPERTY SERVICE AT PARKWAY RECEPTION, 765 4000 OR MYSELF

If you require any reasonable adjustments to meet with me, contact me or to attend a meeting I am arranging, please let me know in advance and I will put arrangements in place. Thank you.

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REGAN, Catherine (MANCHESTER HEALTH AND CARE COMMISSIONING), NHS Manchester Clinical Commissioning Group

1 Attachment

Dear Dr Daniel

INFORMATION REQUESTED UNDER THE FREEDOM OF INFORMATION ACT 2000

This email is to inform you of the progress made with your recent request for the supply of information from NHS Manchester CCG.

The information you requested is attached.

If you are dissatisfied with the way your request has been handled, please contact us at the email address above with the specifics of your concerns and we will conduct an internal review.

If you are still dissatisfied with the outcome of the internal review, you can contact the Information Commissioner at the following address:

The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely,

Catherine

Catherine Regan
Senior Executive Assistant to:
Ian Williamson, Chief Accountable Officer & Ruth Bromley, Clinical Chair
Manchester Health and Care Commissioning
0161 213 1871 | [email address]
M: 07773072138
2nd Floor | Parkway 3 | Parkway Business Centre | Princess Road | Manchester | M14 7LU

UNFORTUNATELY, VISITOR PARKING AT PARKWAY BUSINESS CENTRE IS EXTREMELY LIMITED – UNAUTHORISED PARKING IS NOT ALLOWED. THE CARPARK IS PATROLLED DURING THE DAY, CONSEQUENTLY TO AVOID RECEIVING A TICKET, VISITOR PARKING MUST BE PRE-BOOKED BY CONTACT NHS PROPERTY SERVICE AT PARKWAY RECEPTION, 765 4000 OR MYSELF

If you require any reasonable adjustments to meet with me, contact me or to attend a meeting I am arranging, please let me know in advance and I will put arrangements in place. Thank you.

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We don't know whether the most recent response to this request contains information or not – if you are Daniel Leonard please sign in and let everyone know.