Communications & Services

Daniel Leonard made this Freedom of Information request to NHS Lincolnshire Clinical Commissioning Group as part of a batch sent to 138 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear NHS Lincolnshire Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

LINCOLNSHIRECCG (NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT), NHS Lincolnshire Clinical Commissioning Group

1 Attachment

ACKNOWLEDGEMENT OF FREEDOM OF INFORMATION REQUEST

 

FOI Reference:  001780

 

Dear Sir

 

I acknowledge receipt of your FOI request on behalf of NHS Lincolnshire
CCG which we received on 24 June 2020.

 

A response to your request will be sent within 20 working days after
receipt, the date 22 July 2020.

 

Please note you may experience understandable delays when making
information rights requests during the Coronavirus pandemic. The CCG
remain committed to fully applying the Freedom of Information Act, however
we have redeployed some staff to critical areas and obtaining information
may become problematic. We will advise you if we believe your case may be
delayed.

 

Yours faithfully

 

FOI team Arden & GEM CSU

Engagement, Communications and Marketing

 

NHS Arden and Greater East Midlands Commissioning Support Unit

Scarsdale, Nightingale Close, Newbold Road, Chesterfield, Derbyshire, S41
7PF

 

T: 01246 514965

E: [1][Lincolnshire CCG request email]

W: [2]www.ardengemcsu.nhs.uk

 

 

[3]Description: cid:image004.jpg@01D03175.7654D4B0

 

 

 

 

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LINCOLNSHIRECCG (NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT), NHS Lincolnshire Clinical Commissioning Group

2 Attachments

Good afternoon

 

Further to the below please see the CCG’s response attached.

 

Regards

FOI team

 

From: LINCOLNSHIRECCG (NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING
SUPPORT UNIT) <[email address]>
Sent: 25 June 2020 09:42
To: Daniel Leonard <[FOI #672445 email]>
Cc: LINCOLNSHIRECCG (NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING
SUPPORT UNIT) <[email address]>
Subject: RE: Freedom of Information request - Communications & Services

 

ACKNOWLEDGEMENT OF FREEDOM OF INFORMATION REQUEST

 

FOI Reference:  001780

 

Dear Sir

 

I acknowledge receipt of your FOI request on behalf of NHS Lincolnshire
CCG which we received on 24 June 2020.

 

A response to your request will be sent within 20 working days after
receipt, the date 22 July 2020.

 

Please note you may experience understandable delays when making
information rights requests during the Coronavirus pandemic. The CCG
remain committed to fully applying the Freedom of Information Act, however
we have redeployed some staff to critical areas and obtaining information
may become problematic. We will advise you if we believe your case may be
delayed.

 

Yours faithfully

 

FOI team Arden & GEM CSU

Engagement, Communications and Marketing

 

NHS Arden and Greater East Midlands Commissioning Support Unit

Scarsdale, Nightingale Close, Newbold Road, Chesterfield, Derbyshire, S41
7PF

 

T: 01246 514965

E: [1][Lincolnshire CCG request email]

W: [2]www.ardengemcsu.nhs.uk

 

 

[3]Description: cid:image004.jpg@01D03175.7654D4B0

 

 

 

 

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