Communications & Services

The request was partially successful.

Dear NHS Kent and Medway Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI, Kmccg (NHS KENT AND MEDWAY CCG), NHS Kent and Medway Clinical Commissioning Group

Thank you for contacting the NHS Kent and Medway Clinical Commissioning
Group Freedom of Information (FOI) Team. We have received your email and
we will be in contact again in due course. 

 

Please be aware this mailbox is monitored from 8:00 to 16:00 Monday to
Friday only

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Foi (NHS NEL CSU), NHS Kent and Medway Clinical Commissioning Group

Dear Mr Leonard

 

RE: Freedom of Information Request

 

I am writing to formally acknowledge your request for information
regarding Communications and Services which will be processed under the
Freedom of Information Act 2000. I can confirm your request was received
on 24 June 2020 by NEL on behalf of the Clinical Commissioning Groups
(CCGs) listed below. The references for your requests are shown alongside.

 

NHS Kent and Medway CCG                                         
FOI.20.KAM049

 

An initial investigation is currently taking place into whether the
information you have requested is held by the CCGs and if so, whether it
can be released in accordance with the legislation.

 

Any fees applicable to this request will be detailed in writing as soon as
they can be determined. Your request will then be placed on hold and you
will have the choice of whether to proceed with your request. Should any
clarification of your request be required we will advise you accordingly.

 

As you know, the NHS across the country is facing unprecedented challenges
during the coronavirus (Covid-19) pandemic, and is working hard to ensure
that the appropriate care can be delivered to patients.  As such, we would
like to advise that we may not be able to provide a response to your
request within the normal timescales required of us. If this is the case,
a further update will be provided to you in due course.

 

If you require any assistance, or would like to discuss your request,
please do not hesitate to contact us quoting the reference number above.

 

Yours sincerely,

 

Freedom of Information Team
NEL
[1][email address

 

Lower Marsh, 3^rd Floor
Waterloo, London, SE1 7NT

  

[2]www.nelcsu.nhs.uk 

[3]@NELCSU 

[4]LinkedIn 

 

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Foi (NHS NEL CSU), NHS Kent and Medway Clinical Commissioning Group

2 Attachments

Dear Mr Leonard

 

Please find attached the responses to your recent Freedom of Information
requests on behalf of the Clinical Commissioning Groups (CCGs) listed
below. The references for your requests are shown alongside.

 

NHS Kent and Medway CCG       FOI.20.KAM049

 

Kind regards

 

Jade

 

FOI Team

NEL

[1][email address]

                                                                                                   

Kent House, 4th Floor

Station Road, Ashford, TN23 1PJ

 

[2]www.nelcsu.nhs.uk

@NELCSU

LinkedIn

 

 

 

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