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Communications & Services

Daniel Leonard made this Freedom of Information request to NHS Halton Clinical Commissioning Group as part of a batch sent to 138 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

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Dear NHS Halton Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOITEAM (NHS MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT), NHS Halton Clinical Commissioning Group

PLEASE DO NOT MAKE ANY AMENDMENTS TO THE SUBJECT LINE

Thank you for your request for information. I am dealing with it under the
terms of the Freedom of Information Act 2000.

Your request was received for the following CCGs:

NHS Blackpool CCG

NHS Fylde and Wyre CCG

NHS East Lancashire CCG

NHS Blackburn with Darwen CCG

NHS West Lancashire CCG

NHS Morecambe Bay CCG

NHS East Staffordshire CCG

NHS Cannock Chase CCG

NHS North Staffordshire CCG

NHS Stoke-on-Trent CCG

NHS South East Staffordshire and Seisdon Peninsula CCG

NHS Stafford & Surrounds CCG

NHS Shropshire CCG

NHS Telford & Wrekin CCG

NHS Herefordshire and Worcestershire CCG

NHS Halton CCG

 

NHS Warrington CCG

In some circumstances a fee may be payable and if that is the case, I will
let you know. A fees notice will be issued to you, and you will be
required to pay before we proceed to deal with your request.

 

If you have any queries about this letter, please contact me. Please
remember to quote the reference number above in any future correspondence.

We will aim to provide you with the requested information within the 20
working days following receipt. However, due to the extraordinary
circumstances and unprecedented challenges faced by the CCGs during the
current Coronavirus (COVID-19) pandemic, please be advised that there may
be a delay in providing a response to your request.

 

The statutory timescales under FOI remain unchanged and we will endeavour
to meet these wherever possible, but delays are to be expected. Please be
assured that we are working hard to ensure that all requests are processed
as quickly and efficiently as we can in the circumstances.

 

If you require an update on the progress of your request, please contact
the Freedom of Information service, preferably by email
[email address] However, we request that you only do so when
absolutely necessary.

 

For ICO guidance on FOI and the Coronavirus (COVID-19), please see here:

https://ico.org.uk/about-the-ico/news-an...

 

 

Yours sincerely  

  

Access to Information Team 

 

(01782) 872648

[email address]

 

Midlands and Lancashire CSU

 

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FOITEAM (NHS MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT), NHS Halton Clinical Commissioning Group

2 Attachments

Re: Request for information under the Freedom of Information Act 2000

 

Ref: FOI-1120-HA

 

Please find attached response to your freedom of information request, for
Halton CCG

 

Yours sincerely          

 

Lisa Marie Sharples

Access to Information Officer

 
Midlands and Lancashire CSU
 

Information Governance Service

Web: [1]www.midlandsandlancashirecsu.nhs.uk

 

Jubilee House, Lancashire Business Park,  Leyland, PR26 6TR

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Daniel Leonard please sign in and let everyone know.