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Communications & Services

Daniel Leonard made this Freedom of Information request to NHS Greater Huddersfield Clinical Commissioning Group as part of a batch sent to 138 authorities

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Dear NHS Greater Huddersfield Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOIGHCCG (NHS GREATER HUDDERSFIELD CCG),

Thank you for contacting us with your request for information. Our response will be sent on behalf of Greater Huddersfield Clinical Commissioning Group and North Kirklees Clinical Commissioning Group.

We aim to send you a response by 23 July 2020 which is twenty working days from the date of your request. However, our response may be delayed due to urgent operational public health priorities. I apologise for any inconvenience that this may cause. The CCGs remain committed to responding to your request and will do so as soon as we are able. Should our response to your request breach the statutory timeframe you have the right to complain to the Information Commissioner’s Office. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

If we are unable to supply the information that you have asked for, or if a charge needs to be applied, we will let you know as soon as possible.

Kind regards
FOI Team

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COLDWELL, Rebekah (NHS GREATER HUDDERSFIELD CCG),

1 Attachment

 

Please find attached the response to your request for information. The
response is sent on behalf of Greater Huddersfield CCG and North Kirklees
CCG.

 

Kind regards

FOI Team

 

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