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Communications & Services

Daniel Leonard made this Freedom of Information request to NHS Cheshire Clinical Commissioning Group as part of a batch sent to 138 authorities

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Dear NHS Cheshire Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI (NHS CHESHIRE CCG), NHS Cheshire Clinical Commissioning Group

2 Attachments

Dear Daniel Leonard,

 

Please find attached formal acknowledgment of your Freedom of Information
request, we will be in contact in due course.

 

Whilst we will endeavour to respond to your request within 20 working
days, this may not always be possible due to the current national
situation regarding COVID-19 (Coronavirus).

 

Should you have any queries in the meantime, plea.se do not hesitate to
contact us on this email address.

 

Kind regards,

 

Chris Clegg

Governance Officer

NHS Cheshire Clinical Commissioning Group

[Cheshire CCG request email]

[1]www.cheshireccg.nhs.uk

[2]email footer NEW-01

 

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FOI (NHS CHESHIRE CCG), NHS Cheshire Clinical Commissioning Group

2 Attachments

Dear Daniel Leonard,

 

Please find attached NHS Cheshire CCG’s response to your Freedom of
Information request.

 

Should you require any additional information, or wish to discuss this
response further, please do not hesitate to contact us on the details
below.

 

Kind regards,

 

Chris Clegg

Governance Officer

NHS Cheshire Clinical Commissioning Group

[1][Cheshire CCG request email]

[2]www.cheshireccg.nhs.uk

[3]email footer NEW-01

 

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We don't know whether the most recent response to this request contains information or not – if you are Daniel Leonard please sign in and let everyone know.