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Communications & Services

Daniel Leonard made this Freedom of Information request to NHS Calderdale Clinical Commissioning Group as part of a batch sent to 138 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Daniel Leonard to read recent responses and update the status.

Dear NHS Calderdale Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI.CALDERDALE (NHS CALDERDALE CCG),

Dear Daniel,

FOI Ref: 2021030

Thank you for your application for information under the Freedom of Information Act 2000 received on 24th June 2020.

Please note that due to the current public health emergency your request for information may be delayed as the CCG has to prioritise it operational response to the pandemic. We apologise for any inconvenience this may cause and please be assured that we remain committed to responding to your request and will respond as soon as we are able. Should our response to your request breach the statutory timeframe (20 working days, not including bank holidays) and you remain unhappy with our response you have the right to complain to the Information Commissioners Office and you can contact them at: The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

The response due date for your request is 22nd July 2002.

Under the Freedom of Information Act your request may be subject to one or more exemptions which the CCG is entitled to apply in order to refuse your request, either wholly or in part. In some circumstances, once the information has been identified, the CCG may also levy a fee for processing and delivering the information to you. In such circumstances we will notify you as soon as possible of exemptions which may apply or any fees to be charged.

If you require any further assistance with regard to this request, please do not hesitate to contact us quoting the FOI Ref shown above by email: [email address].

Kind regards,
Emily

Emily Addison
Corporate team administrator
PA to Martin Pursey Head of Contracting and Procurement
NHS Calderdale Clinical Commissioning Group
5th Floor, F Mill, Dean Clough, Halifax HX3 5AX
Email: [email address]
Tel: 01422 307484
Fax: 01422 307403 - Safe Haven Fax

PARKING AT DEAN CLOUGH
Please note - there is no visitor parking at Dean Clough.
Please find an unmarked bay and use the pay & display facilities in operation.
Parking in a marked bay may result in a parking penalty being issued.

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FOI.CALDERDALE (NHS CALDERDALE CCG),

1 Attachment

Dear Daniel

Please find attached NHS Calderdale CCGs response to your Freedom of Information request 2021030.

Kind Regards,
Emily

Emily Addison
Corporate team administrator
PA to Martin Pursey Head of Contracting and Procurement
NHS Calderdale Clinical Commissioning Group
5th Floor, F Mill, Dean Clough, Halifax HX3 5AX
Email: [email address]
Tel: 01422 307484
Fax: 01422 307403 - Safe Haven Fax

PARKING AT DEAN CLOUGH
Please note - there is no visitor parking at Dean Clough.
Please find an unmarked bay and use the pay & display facilities in operation.
Parking in a marked bay may result in a parking penalty being issued.

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Daniel Leonard please sign in and let everyone know.