Communications & Services

The request was successful.

Dear NHS Bolton Clinical Commissioning Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

FOI (NHS BOLTON CCG), NHS Bolton Clinical Commissioning Group

Dear Daniel,

Thank you for your recent Freedom of Information request to NHS Bolton Clinical Commissioning Group (CCG). Your request has been logged with the following reference number: 2020-25

Your request for information is now being processed in accordance with the Freedom of Information Act 2000. It is hoped that a response will be provided to you by no later than 22/07/20. Please note that during the current COVID19 emergency it may not be possible to meet this deadline particularly where NHS staff are prioritising the NHS response to the current emergency. However, we will try to respond as soon as possible.

If it is identified that Bolton CCG holds the information you have requested, we would respectfully ask you not to publish this on any website or in any other publications where:

•a charge may be made to access it
•a subscription is charged to access the site.

Bolton CCG holds the copyright for any information produced and we are not prepared to authorise its re-use where a charge is made. This is in accordance with the provisions of the Re-Use of Public Sector Information Regulations 2005.

Kind regards

Jeba Nessa
Patient Services & FOI Officer
NHS Bolton CCG

Telephone: 01204 462022 Email: [Bolton CCG request email]
St. Peters House, Silverwell Street, Bolton BL1 1PP

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FOI (NHS BOLTON CCG), NHS Bolton Clinical Commissioning Group

1 Attachment

Dear Daniel,

INFORMATION REQUESTED UNDER THE FREEDOM OF INFORMATION ACT 2000

Thank you for your recent enquiry to NHS Bolton CCG. The information you requested is attached.

If you are dissatisfied with the way your request has been handled, please contact us at the email address above with the specific details of your concerns and we will conduct an internal review.

If you are still dissatisfied with the outcome of the internal review, you can contact the Information Commissioner at the following address:

The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Bolton CCG holds the copyright for any information produced and we are not prepared to authorise its re-use where a charge is made. This is in accordance with the provisions of the Re-Use of Public Sector Information Regulations 2005.

Yours sincerely

Jeba Nessa

Patient Services & FOI Officer
NHS Bolton CCG

Telephone: 01204 462022 Email: [Bolton CCG request email]
St. Peters House, Silverwell Street, Bolton BL1 1PP

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