Dear Staffordshire County Council,

I would like to request the following information relating to the council's spend on communications technology.

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?

How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services

Yours faithfully,

Daniel Leonard

Staffordshire County Council

Dear Daniel Leonard,
 
Thank you for your request for information received by Staffordshire
County Council on 16/06/2020.
Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days. 

**Coronavirus (COVID-19)**

During the current situation we will try to meet the statutory deadlines
for processing access to information requests. However, it is likely that
resources, whether they are finances or people, may be diverted away from
access to information work to deal with priority public services.

Please be patient if you experience delays when making information rights
requests during the pandemic. Where practicable, we will try to notify you
if there is likely to be a delay in being able to provide the information
you have requested.

 
If you have any queries about this request do not hesitate to contact us.
Please remember to quote the case reference number above in any future
communications.
Yours sincerely,
 
Access Team

Portch, David (Corporate), Staffordshire County Council

1 Attachment

Dear Daniel Leonard

Thank you for your request for information.

Please find information provided by the relevant service team(s) attached.

If you have any comments relating to how your request has been handled by our authority you should contact us in the first instance.  Send your comment or complaint to:

Access Manager, Access Team, Staffordshire County Council, 2 Staffordshire Place, Stafford ST16 2DH or email [email address]

If you then have any further comments relating to how your request has been handled by our authority, please contact the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Regards
  
David Portch

Access Team
Staffordshire County Council
1 Staffordshire Place
Stafford
ST16 2DH

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