Communications & Services
Dear Northamptonshire County Council,
I would like to request the following information relating to the council's spend on communications technology.
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
Do agents work from home? Or just your offices?
When is your contract renewal date?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Who provides your wide area network? How many sites are connected?
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
CIO / IT Director
Head of IT
Head of Digital Transformation
Head of Customer services
Yours faithfully,
Daniel Leonard
Dear Mr Leonard,
Freedom of Information Request: FR9989
I am writing to acknowledge your request for information dated 16/06/2020.
Our team is dealing with your request and we will be in contact with you
soon. If you have any queries about this email, please contact me quoting
the reference FR9989 in any future communications.
You should expect a further response within 20 working days, however due
to the COVID-19 pandemic you may experience a delay in our response. If
this is the case we will contact you to request an extension in the
timescales and will keep you informed of the progress of your request . We
thank you in advance for your understanding.
Kind regards
Sarah Jobling
Senior Administrator
Freedom of Information/Data Protection Team
Northamptonshire County Council
[Northamptonshire County Council request email]
Good afternoon,
Please see attached response
Kind regards
Tracey Gilkes
FOI / DP Admin
Northamptonshire County Council
ONE Angel Square
Angel Street
Northampton
NN1 1ED
e: [1][email address]
[2][Northamptonshire County Council request email]
References
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2. mailto:[Northamptonshire County Council request email]
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