**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A MEMBER OF
THE TEAM ALSO​​** 

Thank you for your email.    

We are currently receiving an extremely high volume of enquiries.  

You may find the following information helpful.   

How can the Customer Contact Centre help me?   

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care.  Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies.   

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions.    

You may be able to find the answer you are looking for in our Frequently
Asked Questions:   

[1]https://www.england.nhs.uk/contact-us/ho...

You can find out how to feedback or make a complaint about an NHS service
here:   

[2]https://www.england.nhs.uk/contact-us/co...

Covid-19 enquiries 

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [3]NHS website. You can also find guidance
and support on the [4]GOV.UK website   

If you are contacting us about new COVID-19 treatments, more information
is available on the [5]NHS website.  

Does the NHS England Customer Contact Centre provide medical advice?   

No. Our advisors are not clinically trained and are unable to provide
medical advice.    

For help from a GP, visit your GP surgery’s website, use an [6]online
service to contact your GP, or call the surgery.   

For urgent medical help, use the [7]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance.  

If you need help for a mental health crisis or emergency, you can get
24-hour support and advice.  [8]Find out where to get urgent help for
mental health 

There is more information about getting medical help on the [9]NHS
website.   

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?   

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service.    

All hospitals have a Patient Advice and Liaison Service (PALS):   

[10]https://www.nhs.uk/common-health-questio....
   

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website:   

[11]https://www.nhs.uk/Service-Search/Clinic...

Where can I find further information about NHS England and NHS
Improvement?

You can find information about our work on our
website: [12]https://www.england.nhs.uk/about/    

How do you use my information?

NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [13]https://www.england.nhs.uk/contact-us/pr...

Thank you for your email.

NHS England Customer Contact Centre   

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