I would like to request information under the Freedom of Information Act

Mobile phones

Who is your current mobile phone provider?
How many mobile connections?
When is the contract up for renewal?
How long do you contract for (24 or 36 months)?
The email address of the primary contact for this contract?

SIP Trunking

Have you implemented SIP?
If yes, when does the contract expire?
Who is your SIP provider?
The email address of the primary contact for this contract?

Team Licences

Which Microsoft 365 Licence do you have e.g. E3, E5
Have you voice enabled your Teams Licences?

Telephony

What is your current telephony system?
How many users of the telephony system?
When is the contract up for renewal?
The email address of the primary contact for this contract?

Contact Centre

What is your current contact centre platform?
When does the contract end?
How many agents?
The name of the primary contact for this contract?

Yours faithfully,

James Mayfield

Cotswold DC Customer Services, Cotswold District Council

[1]Cotswold District Council logo
Thank you for contacting us
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Kind regards
Customer Services
Cotswold District Council
Trinity Road
Cirencester Date: 20/02/2024
Gloucestershire
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Customer_Services_CDC, Cotswold District Council

[1]a0M0X00000xeTdJ

Thank you for contacting us.

Your reference number is 01608239.

Good afternoon
 

Thank you for your FOI request.

This has been forwarded to the FOI Team.

Please note if your FOI request is received on a weekend or any
England/Wales/Scotland Bank Holidays your 20 day response time starts on
the next working day.

If you have not received a response back by the allotted time, please
email [email address].

 

 

Kind regards
Customer Services

How do you rate your overall experience of the service delivered by
Cotswold District Council?

[2][IMG] [3][IMG]

 
Cotswold District Council Date:20/2/2024
Trinity Road, Cirencester, Gloucestershire, GL7 1PX
[5]Privacy notice
[4]Visit our website

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4. https://www.cotswold.gov.uk/
5. https://www.cotswold.gov.uk/privacy

FOI Requests,

1 Attachment

Further to your request, please find a response attached.

If you are unhappy with the service you have received in relation to your
freedom of information request and wish to request a review you should
write to the Monitoring Officer, Cotswold District Council, Trinity Road,
Cirencester, Gloucestershire GL7 1PX or email
[1][email address] 

If you are not content with the outcome of your review, you may apply
directly to the Information Commissioner for a decision. Generally the ICO
cannot make a decision unless you have exhausted the review procedure
provided by the Council. The Information Commissioner can be contacted at:
The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF.

Kind regards 

Freedom of Information 

Cotswold District Council

 

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Dean District Council, West Oxfordshire District Council and Cheltenham
Borough Council to deliver local services on their behalf.

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References

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