Communications and Enquiries

Dear British Broadcasting Corporation,

I would like to politely request information under the Freedom of Information Act.

Mobile phones:
Who is the current mobile phone provider?
How many mobile connections?
When is the contract up for renewal?
How long do we contract for (24 or 36 months)?
The email address of the primary contact for this contract.

SIP Trunking:
Have we implemented SIP?
If yes, when does the contract expire?
Who is our SIP provider?
The email address of the primary contact for this contract.

Team Licences:
Which Microsoft 365 Licence do we have e.g. E3, E5
Have you voice enabled our Teams Licences?
If not, is that something we are considering?

Telephony:
What is our current telephony system?
How many users of the telephony system?
When is the contract up for renewal?
The email address of the primary contact for this contract.

Contact Centre:
What contact centre solution is the council using?
How many agents does the contact centre employ?
How many agents are concurrently working?
What is the cost of the contract for the contact centre solution?
When is the contract for the contact centre ending?
How long do we usually contract for?
The name of the relevant contact.

Yours faithfully,

Jon Benson