Dear Bradley,
Thank you for your recent FOI request. Please see answers below
Mobile Phones

 1. Who is your current mobile phone provider?
Currys Business

 1. How many mobile connections?
Not responded - commercially sensitive

 1. When is the contract up for renewal?
Not responded - commercially sensitive

 1. How long do you contract for (24 or 36 months)?
24

 1. The email address of the primary contact for this contract?
Not responded - Personal Information

 
SIP Trunking

 1. Have you implemented SIP?
Yes

 1. If yes, when does the contract expire?
Not responded - commercially sensitive

 1. Who is your SIP provider?
Tri-Lan IT

 1. The email address of the primary contact for this contract?
Not responded - Personal Information

 
Team Licenses

 1. Which Microsoft 365 Licence do you have e.g., E3, E5?
A3

 1. Have you voice-enabled your Teams Licences?
No

 1. If not, is that something you are considering?
Not currently

 
Telephony

 1. What is your current telephony system?
3CX

 1. How many users of the telephony system?
Not responded - commercially sensitive

 1. When is the contract up for renewal?
Not responded - commercially sensitive

 1. The email address of the primary contact for this contract?
Not responded - Personal Information

 
Contact Centre
Not responded to any of the questions below as not relevant to schools

 1. What contact centre solution is the council using?
Likely to be disclosed.
 2. How many agents does the contact centre employ?
Likely to be disclosed.
 3. How many agents are concurrently working?
Likely to be disclosed.
 4. What is the cost of the contract for the contact centre solution?
May be withheld under Section 43 (Commercial Interests) if disclosure
would prejudice the provider's commercial position.
 5. When is the contract for the contact centre ending?
May be withheld under Section 43 (Commercial Interests).
 6. How long do you usually contract for?
Likely to be disclosed.
 7. The name of the relevant contact?
Likely to be withheld under Section 40 (Personal Information)

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review.  If that is the case, please write to me at [1][email
address]  You also have the right to refer this to the Information
Commissioner [2]www.ico.org.uk.   

HOLLY CROFTS
HEAD OF GOVERNANCE

CREATIVE EDUCATION TRUST
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