SUBJECT: PLEASE READ: acknowledgement / response to your request

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

Information relating to Norfolk County Council:

If your request relates to any of the following, you should refer your
request to Norfolk County Council
[1]https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

·      Roads and Transport – potholes, road safety

·      Education and Learning - schools

·      Care, support and health – adult social care, blue badges

·      Children and Families – adoption

·      Libraries, local history and archives

·      Trading Standards

Information that is published on our website:

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website: [2]https://www.south-norfolk.gov.uk/about-u...

·      Council Budgets - refer to our Budget Books
·      Contracts - refer to the Council’s Contract Register
·      Business Rates - refer to details about all Business Rate accounts
·      Staff - refer to the Senior Structure Chart
·      Money spent - refer to data relating to spending over £250

In accordance with the FOIA this email acts as a Refusal Notice.  In terms
of the exemption, you have a right of appeal against our decision.  In the
first instance this appeal must be internal, and you can email
[3][South Norfolk District Council request email]  to request a review.

Please do not reply to this message - replies to this message are routed
to an unmonitored mailbox.

References

Visible links
1. https://www.norfolk.gov.uk/what-we-do-an...
2. https://www.south-norfolk.gov.uk/about-u...
3. mailto:[South Norfolk District Council request email]

Dear Nell

I refer to your Freedom of Information request to which I am now in a
position to respond on behalf of South Norfolk Council. My response is
outlined below along with your questions for ease of reference.

1.         Do you have a post room / mailroom? yes

2.         Are the Members of Staff managed in house or outsourced? yes

3.         How many documents are received per day? Average 60 documents
per day

4.         How many documents are posted every day? Average 50 documents
per day

5.         How much did you pay for postage in the last financial year?
Annual budget is £90,000 (includes hybrid mailing service cost)

6.         Do you have any workflow software enabling post to be scanned
and sent to the intended recipient? If so, what? Idox DMS

7.         Do you have a hybrid mail solution? yes

8.         What is the name, title and direct dial telephone number of the
person that is responsible for the everyday running of the post room? Kim
Woodhouse, Business Support Manager, 01508 533846

9.         Does the Council use a SMS Text Messaging service to contact
Staff and / or wider community Yes - we use an SMS Text Messaging Service
during emergencies such as severe weather to relay important info to staff
and elected members. We do not use a text messaging service for the wider
community.

10.       If the answer to Q17 is Yes, how many text messages were sent in
the last financial year and how much did the Council spend on this service
From April 2020 until now (March 2021) we have sent 2008 messages.  the
messages cost 4p each so the total spent is £80.32.

I hope this is of assistance and is sufficient to meet your requirements,
but if, for whatever reason you wish to get back to me, please feel free
to do so. In particular if you are unhappy with the information provided
or how your request was handled please let me know and I will explain how
you can request an internal review of our decision. 

Please quote SFOI 21-79 in any further correspondence concerning this
request.

Regards

Sue

Sue White
Senior Governance and Deputy Monitoring Officer
t 01508 533800 e [email address]  

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[2]Facebook Logo [3]Twitter Logo [5]Facebook Logo [6]Twitter Logo

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