Communications

The request was successful.

Dear Sir / Madam,

Please be so kind as to provide comprehensive information on the following:
1. Do you have a postroom / mailroom?
2. Are the Members of Staff managed in house or outsourced?
3. How many documents are received per day?
4. How many documents are posted every day?
5. How much did you pay for postage in the last financial year?
6. Do you have any workflow software enabling post to be scanned and sent to the intended recipient? If so, what?
7. Do you have a hybrid mail solution?
8. What is the name, title and email address of the person that is responsible for the everyday running of the postroom?
9. Does the Council use a SMS Text Messaging service to contact Staff / wider community
10. If the answer to Q17 is Yes, how many text messages were sent in the last financial year and how much did the Council spend on this service

Yours faithfully,

Nell Namelock

CIVICA MAILBOXES, Norwich City Council

1 Attachment

 

Thank you for contacting us.

Please visit our website at [1]www.norwich.gov.uk to access information
and services including online applications for our most commonly used
forms. You can also send us your comments, compliments or complaints
online.

Freedom of Information Act requests
In accordance with the act we will respond to enquiries within 20 working
days.

You can also contact us in the following ways:

* 0344 980 3333 (general enquiries)
* 24 hour telephone payments – 0800 021 7784

* For 24 hour online payments, click [2]here

 

 

Information for customers who use the ‘Read receipt’ function

Emails sent to our mailboxes are automatically picked up by our systems,
forwarded on to the relevant departments, and then automatically deleted.

As a result, any read receipt you request will inform you that your
message has been deleted without being read.

This is not correct, and your email will be read and responded to as
required.

 

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References

Visible links
1. http://www.norwich.gov.uk/
2. https://www.norwich.gov.uk/info/20344/pa...

Dear Norwich City Council,

Please be so kind as to respond to my FOI "Communications" at your earliest convenience.

Yours faithfully,

Nell Namelock

CIVICA MAILBOXES, Norwich City Council

1 Attachment

 

Thank you for contacting us.

Please visit our website at [1]www.norwich.gov.uk to access information
and services including online applications for our most commonly used
forms. You can also send us your comments, compliments or complaints
online.

Freedom of Information Act requests
In accordance with the act we will respond to enquiries within 20 working
days.

You can also contact us in the following ways:

* 0344 980 3333 (general enquiries)
* 24 hour telephone payments – 0800 021 7784

* For 24 hour online payments, click [2]here

 

 

Information for customers who use the ‘Read receipt’ function

Emails sent to our mailboxes are automatically picked up by our systems,
forwarded on to the relevant departments, and then automatically deleted.

As a result, any read receipt you request will inform you that your
message has been deleted without being read.

This is not correct, and your email will be read and responded to as
required.

 

show quoted sections

References

Visible links
1. http://www.norwich.gov.uk/
2. https://www.norwich.gov.uk/info/20344/pa...

FOI QUERIES, Norwich City Council

1 Attachment

 

Dear Mr Namelock,

 

Thank you for your Freedom of Information request.

 

Please see attached our response which was emailed to you on 1 March 2021.

 

 

Please quote the reference number PN8432533 in any future

communications relating to this FOI request.

If you are dissatisfied with the handling of your request, you have the right to 
ask for an internal review. Internal review requests should be submitted within 
two months of the date of receipt of the response to your original letter and 
should be addressed to:

 
Data protection and information team leader

Norwich City Council

City Hall

Norwich NR2 1NH

Email:
[1][email address]
 
If you are still dissatisfied with the council’s response after the internal review 
you have a right of appeal to the Information Commissioner at:
 

The Information Commissioner's Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire SK9 5AF. 
Telephone: 01625 545 700 
Website: [2]www.ico.gov.uk

I will now close your request as of this date.
 
Yours faithfully
 

Data protection and information team

Norwich City Council

Email: [Norwich City Council request email]  

Re-use of Public Sector Information

Where Norwich City Council is the copyright holder of any information that
may be released, re-use for personal, educational or non-commercial
purposes is permitted without further reference to the city council. Where
the re-use is for other purposes, such as commercial re-use, the applicant
should notify the city council in writing to seek approval or agree terms
for re-use.

 

 

 

 

 

 

 

 

 

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References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/