Communications

The request was successful.

Dear Torfaen Council,

Taking care to redact any personal information from these communications. Please would you provide me with copies of all communications regarding elective home education between your education department and an organisation named Educational Freedom from the dates 1.1.13 to today's date?

Yours faithfully,

A Thurstan

Call Torfaen, Torfaen County Borough Council

Thank you for taking the time to email Torfaen County Borough Council.

 

Please be aware that your enquiry is being addressed and a reply will be
sent within 10 working days.

 

Did you know that you can report issues and request information via our
website at [1]www.torfaen.gov.uk or make reports and requests by
downloading our Mobile App.

 

By registering your email address, you will be able to track progress of
your enquiry from start to finish.

 

The Mobile App is available on Apple, Android and Windows devices and can
be found by typing Torfaen into the search function in the relevant App
Store.

 

show quoted sections

The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay.
**********************************************************************
Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb
Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i unrhyw oedi.

References

Visible links
1. http://www.torfaen.gov.uk/

Torfaen County Borough Council

Thank you for using the Torfaen app and online services. If you have
any feedback about the service you've received, we'd like to hear it.
[1]Please use this link to complete our quick feedback form.

Please add [2][cyfeiriad ebost] to your email address book or
Safe List. Thanks.

[3]Submit a report | [4]News | [5]About Us
Hello A Thurstan,
Your service request has been sent to Torfaen County Borough Council.
Please review all the information below and keep it for your records:
SERVICE REQUEST #      937243
CATEGORY    Customer Contact
Contact Details

Name A Thurstan
Mobile Phone -
Home Phone -
Email Address [Cais Rhyddid Gwybodaeth e-bost #378547 ]

Information

Type of contact
Email
Customer email
Dear Torfaen Council, Taking care to redact any personal
information from these communications. Please would you provide me
with copies of all communications regarding elective home education
between your education department and an organisation named
Educational Freedom from the dates 1.1.13 to today's date? Yours
faithfully, A Thurstan
-------------------------------------------------------------------
Please use this email address for all replies to this request:
  [Cais Rhyddid Gwybodaeth e-bost #378547 ] Is
[cyfeiriad ebost] the wrong address for Freedom of
Information requests to Torfaen Council? If so, please contact us
using this form:
Is there an on line form available to deal with customer email?
No
Has the email been referred to another department?
Yes
Which department has the email been referred to?
Freedom Of Information ([E-bost cais Torfaen County Borough Council])
Date email was received
21-12-2016

Thanks for contacting Torfaen Council. An officer from Call Torfaen
will now manage your request.  We will only contact you if we need
any further information, but you can follow progress of your request
in the app’s My Reports section, [6]the website or via email.

Best wishes
Call Torfaen
Torfaen County Borough Council

Whether you want to report an issue, request a service or find out
the latest news and events in your area, Torfaen Council's app puts
the information you need, at your fingertips 24/7, 365 days a year.

For more information on council services, news, events and local
information please visit [7]www.torfaen.gov.uk or why not get in
touch with us via Twitter [8]@torfaencouncil and Facebook
[9]facebook.com/Torfaen

References

Visible links
1. http://www.torfaen.gov.uk/en/Forms/Say-I...
2. mailto:[cyfeiriad ebost]
3. http://www.torfaen.mycouncilservices.com/
4. http://www.torfaen.gov.uk/en/News/News-A...
5. http://www.torfaen.mycouncilservices.com/
6. http://iweb.itouchvision.com/portal/f?p=...
7. http://www.torfaen.gov.uk/
8. file:///tmp/@torfaencouncil
9. http://facebook.com/Torfaen

Torfaen County Borough Council

Thank you for using the Torfaen app and online services. If you have
any feedback about the service you've received, we'd like to hear it.
[1]Please use this link to complete our quick feedback form.

Please add [2][cyfeiriad ebost] to your email address book or
Safe List. Thanks.

[3]Submit a report | [4]News | [5]About Us
Service request # 937243:

Thank you for your recent email. Please be aware that your email has
been passed to our Freedom Of Information team.

Should you need to pursue this email in future, please direct your
emails to [E-bost cais Torfaen County Borough Council]

Your contact with Customer Services will now be marked as closed.

Kind Regards

Whether you want to report an issue, request a service or find out
the latest news and events in your area, Torfaen Council's app puts
the information you need, at your fingertips 24/7, 365 days a year.

For more information on council services, news, events and local
information please visit [6]www.torfaen.gov.uk or why not get in
touch with us via Twitter [7]@torfaencouncil and Facebook
[8]facebook.com/Torfaen

References

Visible links
1. http://www.torfaen.gov.uk/en/Forms/Say-I...
2. mailto:[cyfeiriad ebost]
3. http://www.torfaen.mycouncilservices.com/
4. http://www.torfaen.gov.uk/en/News/News-A...
5. http://www.torfaen.mycouncilservices.com/
6. http://www.torfaen.gov.uk/
7. file:///tmp/@torfaencouncil
8. http://facebook.com/Torfaen

FOI, Torfaen County Borough Council

Dear Sir/Madam,

 

ED070: FREEDOM OF INFORMATION REQUEST

 

Thank you for your email dated 21/12/2016 requesting information under the
Freedom of Information Act 2000.  I have logged your email and will deal
with your request in order that we can respond to you within the statutory
deadline of 20 working days.

 

I will contact you further as soon as the relevant information is
available.

 

This correspondence is available in large print or Welsh. Please contact
us for further details or if we can help in any way.

 

Yours sincerely

 

 

Chris Corten

SENIOR BUSINESS SUPPORT OFFICER COMPLAINTS/FOI  /  UWCH SWYDDOG CYMORTH
BUSNES CWYNION/RHYDDID GWYBODAETH

Chief Executive’s Service / Gwasanaeth Y Prif Weithredwr

Torfaen County Borough Council / Cyngor Bwrdeistref Sirol Torfaen

Phone/Ffôn: 01495 742170

Fax/Ffacs: 01495 766331

Email/Ebost: [1][email address]

 

From: [email address] [mailto:[email address]]
Sent: 22 December 2016 10:59
To: FOI <[Torfaen County Borough Council request email]>
Subject: Torfaen County Borough Council - A new Customer Contact service
request has been submitted - 937243

 

Thank you for using the Torfaen app and online services. If you have
any feedback about the service you've received, we'd like to hear it.
[2]Please use this link to complete our quick feedback form.

Please add [3][email address] to your email address book or
Safe List. Thanks.

 

[4]Submit a report | [5]News | [6]About Us
Hello FOI team,

This email has been sent to you from Torfaen County Borough Council
by one of your customers. They have reported the incident and
captured all the details in an aid to help you resolve the issue
quickly:

SERVICE REQUEST #      937243

CATEGORY    Customer Contact

Contact Details

Name A Thurstan
Mobile Phone -
Home Phone -
Email Address [7][FOI #378547 email]

Information

Type of contact
Email
Customer email
Dear Torfaen Council, Taking care to redact any personal
information from these communications. Please would you provide me
with copies of all communications regarding elective home education
between your education department and an organisation named
Educational Freedom from the dates 1.1.13 to today's date? Yours
faithfully, A Thurstan

show quoted sections

Seabourne Rosie, Torfaen County Borough Council

2 Attachments

Dear A Thurstan

 

Further to the acknowledgement of your request for information, dated 22
December 2016.  I am now in a position to provide you with a response to
your request.

 

You have asked:

 

Taking care to redact any personal information from these communications.
Please would you provide me with copies of all communications regarding
elective home education between your education department and an
organisation named Educational Freedom from the dates 1.1.13 to today's
date?

 

There has been no communication between this authority and Educational
Freedom, we are therefore unable to provide you with any information.

 

If you have any queries about this letter or are unhappy about the service
you have received in relation to your request and wish to make a complaint
or request a review, please do not hesitate to contact me in writing.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner’s Office (Wales) cannot make a decision unless
you have exhausted the complaints procedure provided by this Council. The
Information Commissioner can be contacted at: The Information
Commissioner’s Office (Wales), 2^nd Floor, Churchill House, Churchill Way,
Cardiff, CF10 2HH.  Telephone 029 2067 8400 or Fax 029 2067 8399 or e-mail
[1][email address].

 

This email is available in large print or Welsh. Please contact us for
further details or if we can help in any way.

 

Yours sincerely

 

 

 

Rosie Seabourne BSc (Hons) Soc. Sciences

SENIOR BUSINESS SUPPORT OFFICER COMPLAINTS/FOI/ UWCH SWYDDOG CYMORTH
BUSNES CWYNION / RHYDDID GWYBODAETH

CHIEF EXECUTIVE’S SERVICE / GWASANAETH Y PRIF WEITHREDWR

TORFAEN COUNTY BOROUGH COUNCIL / CYNGOR BWRDEISTREF SIROL TORFAEN

Email / Ebost:  [2][email address]

Phone/Ffon:      01633 647625

Fax/Facs:             01495 766331

[3]www.torfaen.gov.uk / [4]cid:image001.gif@01D25ADB.C2748700[5] Follow us
on Twitter / [6]cid:image002.gif@01D25ADB.C2748700[7] Find us on Facebook 

This email is available in large print or Welsh upon request

 

show quoted sections

The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay.
**********************************************************************
Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb
Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i unrhyw oedi.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.torfaen.gov.uk/
4. http://www.twitter.com/torfaencouncil/
5. Follow Torfaen Council on Twitter
http://www.twitter.com/torfaencouncil/
7. Torfaen Council Facebook Page
http://www.facebook.com/torfaen