Communications

The request was successful.

Dear Hounslow Borough Council,

Taking care to redact any personal information from these communications. Please would you provide me with copies of all communications regarding elective home education between your education department and an organisation named Educational Freedom from the dates 1.1.13 to today's date?

Yours faithfully,

A Thurstan

Freedom of Information, Hounslow Borough Council

Dear Resident/Member of the Public,

 

Thank you for your email which has been received by the Freedom of
Information and Data Protection Team. Receipt of your request for
information is acknowledged.

 

We will either deal with your request or pass it onto our service teams to
provide you with a response.   

 

Freedom of Information (FOI) requests – the Council will respond within 20
working days from the time of receipt if this is within working hours, or,
if received out of hours, from the next working day
[1]http://www.hounslow.gov.uk/index/council...

 

Data Protection Act (DPA) requests seeking personal information are dealt
with as Subject Access Requests (SAR) – the Council will respond within 40
calendar days from the time of receipt if this is within working hours,
or, if received out of hours, from the next working day
[2]http://www.hounslow.gov.uk/index/council...

                                                                                                                                                        

To comply with the Local Government Transparency Code 2015 further
information can be found at
 [3]http://www.hounslow.gov.uk/index/council...

 

If it is a request for your own personal information, it will be dealt
with as a Subject Access Request (SAR) under the Data Protection Act. The
Council aims to respond to this within 40 calendar days from the date when
proof of identification is received, where this is
required.  [4]http://www.hounslow.gov.uk/index/council...

 

Yours sincerely 

Freedom of Information and Data Protection Mailbox

 

References

Visible links
1. http://www.hounslow.gov.uk/index/council...
2. http://www.hounslow.gov.uk/index/council...
3. http://www.hounslow.gov.uk/index/council...
4. http://www.hounslow.gov.uk/index/council...

Emma Wallis, Hounslow Borough Council

Dear A Thurston,

Thank you for your FOI request dated 17th December 2016.

This has been passed to the relevant team who will respond within 20 working days.

If you would like to contact us please email [email address] or telephone 0208 583 5211.

Yours sincerely,
Emma Wallis
Customer Relations Officer
0208 583 5211
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Freedom of Information, Hounslow Borough Council

 

Hounslow's Response to your FOI request

 

Dear A Thurstan,

 

Re: FREEDOM OF INFORMATION (FOI) 2000 ACT RESPONSE

 

I am writing regarding your request for information dated 17^th December
2016. I apologise for the delay in the response. You have requested the
following:

 

Taking care to redact any personal information from these communications.
Please would you provide me with copies of all communications regarding
elective home education between your education department and an
organisation named Educational Freedom from the dates 1.1.13 to today's
date?

The education department have not had any contact with the organisation
mentioned.

 

The response to your request has been dealt with under the Freedom of
Information Act 2000.

 

Copyright and misuse information

Most of the information that is provided in response to a FOI request will
be owned by the London Borough of Hounslow and, therefore, covered by the
Open Government Licence. However, the copyright of some of the information
we share may be owned by another person or organisation (e.g. Ordnance
Survey). Individuals and organisations are free to re-use any information
covered by the [1]Open Government Licence for commercial or non-commercial
purposes, provided the terms of the licence are adhered to. Where the
copyright of the information is owned by another person or organisation,
you must apply to the copyright owner to obtain their permission for
re-use.

 

Should you wish to make a request for information again, please complete
our online form accessed via the link below as this will provide us with
the required information to ensure a prompt response to your request:
[2]Freedom Of Information online request

 

Should you feel that the Council has dealt with your request for
information inappropriately or wish to request a review of this response
please contact the FOI/EIR Review Officer at [3][Hounslow Borough Council request email]

 

Yours sincerely

 

Emma Wallis | Customer Relations Officer

Customer Relations

London Borough of Hounslow

Office: 020 8583 5211

Email: [4][email address]

Website:  [5]www.hounslow.gov.uk

Follow us online: Twitter: [6]@LBofHounslow and Facebook:
[7]www.facebook.com/HounslowCouncil

 

 

References

Visible links
1. http://www.nationalarchives.gov.uk/doc/o...
http://www.nationalarchives.gov.uk/doc/o...
2. http://www.hounslow.gov.uk/index/council...
3. mailto:[Hounslow Borough Council request email]
4. mailto:[email address]
5. http://www.hounslow.gov.uk/
6. https://twitter.com/LBofHounslow
7. http://www.facebook.com/hounslowcouncil

Freedom of Information, Hounslow Borough Council

Dear A Thurstan,

 

Re: FREEDOM OF INFORMATION ACT (FOI) 2000 or ENVIRONMENTAL INFORMATION
REGULATIONS (EIR) 2004 RESPONSE : 19590-19591

 

I am writing regarding your request for information dated 17.12.2016. I
sincerely apologise for the delay in responding. You have requested the
following. Please find our response in blue:

 

 

‘Dear Hounslow Borough Council,

 

Taking care to redact any personal information from these communications.
Please would you provide me with copies of all communications regarding
elective home education between your education department and an
organisation named Educational Freedom from the dates 1.1.13 to today's
date?’

 

 

'The Education Department have not had any communications regarding
elective home education with an organisation named Educational Freedom
from the dates 1.1.13 to 17.12.2016'

 

 

The response to your request has been dealt with under the Freedom of
Information Act 2000.

 

Copyright and misuse of information

 

Most of the information that is provided in response to a FOI or EIR
request will be owned by the London Borough of Hounslow and is therefore
covered by the Open Government Licence. However, the copyright of some of
the information we share may be owned by another person or organisation
(eg Ordnance Survey).

 

Individuals and organisations are free to re-use any information covered
by the Open Government Licence for commercial or non-commercial purposes,
provided the terms of the licence are adhered to. Where the copyright of
the information is owned by another person or organisation, you must apply
to the copyright owner to obtain their permission for re-use.

 

If you wish to make a request for information again, please complete the
online, which you can access by following the link below, as this will
provide us with the required information to ensure a prompt response to
your request:

 

https://eforms.hounslow.gov.uk/ufs/ufsma...

 

 

If you do not feel that the Council has dealt with your request for
information appropriately or wish to request a review of this response,
please contact the FOI Review Officer at [Hounslow Borough Council request email]

 

Yours sincerely

 

Joseph | Customer Relations Officer

London Borough of Hounslow, Civic Centre, Lampton Road, Hounslow, TW3 4DN

Tel: 020 8583 5211 | Email: [Hounslow Borough Council request email]

 

Information about Council services can be found on our website
www.hounslow.gov.uk

 

Follow us online: Twitter: @LBofHounslow and Facebook:
www.facebook.com/HounslowCouncil

 

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Dear Freedom of Information,

Thank you for your response, can you please clarify why there was such a huge delay in your response to my FOI sent over a year ago?

Yours sincerely,

A Thurstan

Freedom of Information, Hounslow Borough Council

Dear Resident/Member of the public,

Thank you for your email about a Freedom of Information.

 

We will either deal with your request or pass it onto our service teams to
provide you with a response.    

o   Freedom of Information (FOI) requests – the Council will respond
within 20 working days from the time of receipt if this is within working
hours, or, if received out of hours, from the next working day.
[1]https://www.hounslow.gov.uk/info/20110/o...

o   To comply with the Local Government Transparency Code 2015 further
information can be found at
[2]https://www.hounslow.gov.uk/info/20110/o...
 

 Yours sincerely,

Customer Relations Team

 

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...

Freedom of Information, Hounslow Borough Council

Dear A Thurstan,

Thank you for your email which has been received by the Customer Relations team.

I apologise for the delay in responding to your FOI request dated 17th December 2017. We are currently dealing with a high volume of enquiries and whilst we endeavour to meet the statutory time frames - and this is a priority for the Council, there can be occasions when we are not able to do so. I am sorry that on this occasion we failed to meet the deadline.

Yours sincerely,
Emma Wallis | Customer Relations Officer
Customer Relations
Yellow zone, Civic Centre
London Borough of Hounslow
Office: 020 8583 5211
Email: [email address]
Website:  www.hounslow.gov.uk
Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

show quoted sections

Dear Freedom of Information,

It has taken over a year to respond to my first freedom of information request and now there is a delay in responding to my follow up to your response.

Can you please clarify what is causing these delays? All local authorities receive a high number of correspondence, however I find it difficult to believe that it takes this long to respond to a question.

Yours sincerely,

A Thurstan

Freedom of Information, Hounslow Borough Council

Dear A Thurstan,

Thank you for your reply.

I have logged your query as an internal review under reference number 00037857-00037858.

Your concerns will be investigated by the Customer Relations Manager and you will receive a response within 20 working days.

Yours sincerely,
Emma Wallis | Customer Relations Officer
Customer Relations
Yellow zone, Civic Centre
London Borough of Hounslow
Office: 020 8583 5211
Email: [email address]
Website:  www.hounslow.gov.uk
Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

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Dear Freedom of Information,

It has now been 20 days since the internal review was requested.

Yours sincerely,

A Thurstan

Freedom of Information, Hounslow Borough Council

Dear Resident/Member of the public,

Thank you for your email about a Freedom of Information.

 

We will either deal with your request or pass it onto our service teams to
provide you with a response.    

o   Freedom of Information (FOI) requests – the Council will respond
within 20 working days from the time of receipt if this is within working
hours, or, if received out of hours, from the next working day.
[1]https://www.hounslow.gov.uk/info/20110/o...

o   To comply with the Local Government Transparency Code 2015 further
information can be found at
[2]https://www.hounslow.gov.uk/info/20110/o...
 

 Yours sincerely,

Customer Relations Team

 

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...

Freedom of Information, Hounslow Borough Council

Dear Mr/Ms Thurstan,

Thank you for your email below which has been received by the Customer Relations Team.

I apologise for the delay in responding.

I have sent a chase up email to the person dealing with the Internal review.

I am awaiting their reply.

Kind regards,

Rapinder | Customer Relations Officer

Yellow Zone, Civic Centre
London Borough of Hounslow,
Tel: 020 8583 5211 | Email: [email address

Information about Council services can be found on our website www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

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Freedom of Information, Hounslow Borough Council

1 Attachment

Dear A Thurstan,

 

I am attaching the response to your internal review.

 

Kind regards

Tina Dunkin

 

Tina Dunkin

Customer Relations and Improvement Manager

London Borough of Hounslow

Office: 020 8583 3749

[1]www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook:
[2]www.facebook.com/HounslowCouncil

 

References

Visible links
1. http://www.hounslow.gov.uk/
2. http://www.facebook.com/HounslowCouncil

Dear Freedom of Information,

Thank you for your response.

Will my freedom of information request be responded to at all?

Yours sincerely,

A Thurstan

Freedom of Information, Hounslow Borough Council

Dear Resident/Member of the public,

Thank you for your email about a Freedom of Information.

Thank you your email which has been received by the Customer Relations
Team. Receipt of your email is acknowledged.

 

The London Borough of Hounslow offices are now closed for the Easter bank
holidays and will reopen at 0845am on Tuesday 3^rd April 2018.

 

Please be aware, subject to the volume, there may be a delay in our
response but we will respond to you as soon as possible when the office
reopens.

 

Please view our website on [1]www.hounslow.gov.uk which gives further
details of what services can be accessed and may answer your enquiry

 

 Yours sincerely,

Customer Relations Team

 

 

References

Visible links
1. http://www.hounslow.gov.uk/

Freedom of Information, Hounslow Borough Council

1 Attachment

  • Attachment

    Hounslow Response to your FOI request 19590 19591.html

    7K Download

Dear A Thurstan,

Please find attached the response to your FOI request which was sent to you on 10/01/2018.

Yours sincerely,
Emma Wallis | Customer Relations Officer
Customer Relations
Yellow zone, Civic Centre
London Borough of Hounslow
Office: 020 8583 5211
Email: [email address]
Website:  www.hounslow.gov.uk
Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

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