Communication with Exterion Media relating to JustEat metro campaign

Christopher Chiswell made this Freedom of Information request to Midland Metro Limited

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Christopher Chiswell

Dear Midland Metro Limited,

I would be grateful for your assistance by receiving this freedom of information request for;

1) Copies of any communication sent from or to employees of MML (including MML) and Exterion Media, including all communication to or from email addresses ending exterionmedia.com, during the period 24th February 2019 and 1st March 2019.

2) Copies of any social media summary reports produced by you, or supplied to you, in relating to the twitter account '@WMmetro' for the period 24th February 2019 to 1st March 2019

3) Copies of any communication, including emails, sent by the social media team at MMA that include the phrase 'just eat' or 'justeat' during the period 24th February 2019 and 1st March 2019. (This should include any results returned by a search of your internet traffic by your central IT team, not just team supplied emails)

Many thanks for your help with this request.

Yours faithfully,

Christopher Chiswell

Customer Services, Midland Metro Limited

4 Attachments

Thank you for contacting West Midlands Metro. Your Case reference number
is 03051 
We aim to respond to your query within 10 working days, however there may
be occasions where this takes longer, as we may need to liaise with a
third party.
We will acknowledge your query and keep you updated on progress until it
is resolved. 
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www.westmidlandsmetro.com.

Customer Services​
T:
M:
E: [1][MML request email]
West Midlands Metro
Potters Lane, Wednesbury, WS10 0AR
West Midlands Metro is operated by Midland Metro Ltd. Company registered in England. Company No. 10932342
​This email (including any attachments) is strictly confidential and only meant for the recipient to which the email is addressed.
​It may not be disclosed or used other than by an addressee, nor may it be copied in any way. If you receive this email in error please delete and 
​notify [email address]

References

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1. mailto:[MML request email]

Customer Services, Midland Metro Limited

4 Attachments

Dear Christopher

Thank you for your email detailed below. I can confirm that the West
Midlands Combined Authority shared your original Freedom of Information
request with me, in order for me to respond to the elements relating to
data held by West Midlands Metro. 

The following response was issued to [email address] on
the 26 July:
 

Dear Christopher

Thank you for your email requesting information under the provisions of
the Freedom of Information Act, which we received on 12 July 2019. For
ease of reference, we will set out each of your requests followed by our
response.

Copies of any communication sent from or to employees of WMCA (including
WMMetro) and Exterion Media, including all communication to or from email
addresses ending exterionmedia.com, during the period 24th February 2019
and 1st March 2019.

We have searched our email records and have found no communications to or
from Exterion Media .

Copies of any social media summary reports produced by, or supplied to,
the authority in relating to the twitter account '@WMmetro' for the period
24th February 2019 to 1st March 2019.

To date we have not produced social media summary reports.

Copies of any communication, including emails, sent by the social media
team at WMCA (including WMMetro) that include the phrase 'just eat' or
'justeat' during the period 24th February 2019 and 1st March 2019.

We have searched our email records and have found no communications that
include the phrase “just eat” or “justeat.” There are social media posts
on our Twitter account relating to the subject of Just Eat. These are
publicly available for viewing.

The information that I have provided relates to West Midlands Metro data,
I note that you have also requested this information from the West
Midlands Combined Authority. They will respond separately in relation to
any information they hold.

I trust that I have provided the information that you have requested in a
suitable format. However, if you are dissatisfied with the way in which we
have handled your request, you have the right to ask us to review it. You
should make your request for a review within 40 working days of receipt of
this letter, and we will provide our review within 20 working days of
receipt.

If, following review, you remain dissatisfied with the handling of your
request you have the right under section 50 of the Freedom of Information
Act 2000 to apply directly to the Information Commissioner for a decision.

Generally, the Information Commissioner cannot make a decision unless you
have exhausted our review procedure. You can contact the information
Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow
Cheshire

SK9 5AF

Best wishes 

Vicki 

 

Customer Services​
T:
M:
E: [1][MML request email]
West Midlands Metro
Potters Lane, Wednesbury, WS10 0AR
West Midlands Metro is operated by Midland Metro Ltd. Company registered in England. Company No. 10932342
​This email (including any attachments) is strictly confidential and only meant for the recipient to which the email is addressed.
​It may not be disclosed or used other than by an addressee, nor may it be copied in any way. If you receive this email in error please delete and 
​notify [email address]

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